[email protected] 1
Cover......Page 2
Contents......Page 7
Introduction......Page 11
1 The Dimensions of Change......Page 17
Types of Change......Page 18
Two Different Approaches to Change......Page 20
Summing Up......Page 25
2 Are You Change-Ready?......Page 27
Respected and Effective Leaders......Page 28
Motivation to Change......Page 29
A Nonhierarchical Organization......Page 34
Becoming Change-Ready......Page 35
Summing Up......Page 39
3 Seven Steps to Change......Page 41
The Seven Steps......Page 43
Roles for Leaders, Managers, and HR......Page 56
Mistakes to Avoid......Page 57
Summing Up......Page 59
4 Implementation......Page 61
Enlist the Support and
Involvement of Key People......Page 63
Craft an Implementation Plan......Page 64
Support the Plan with Consistent
Behaviors and Messages......Page 66
Develop Enabling Structures......Page 67
Celebrate Milestones......Page 68
Communicate Relentlessly......Page 70
Using Consultants......Page 72
Summing Up......Page 77
5 Social and Human Factors......Page 79
The Rank and File......Page 80
The Resisters......Page 84
The Change Agents......Page 87
Summing Up......Page 91
6 Helping People Adapt......Page 93
Reactions to Change:
A Sense of Loss and Anxiety......Page 95
Stages in Reaction to Change......Page 96
The Conventional Advice......Page 98
What Individuals Can Do for Themselves......Page 99
How Managers Can Help Employees Cope......Page 102
Rethinking Resisters......Page 106
Summing Up......Page 109
7 Toward Continuous Change......Page 111
Continuous Incremental Change......Page 112
Can People Handle It?......Page 114
Getting to Continuous Change......Page 116
Summing Up......Page 120
appendix a
Useful Implementation Tools......Page 123
appendix b
How to Choose and
Work with Consultants......Page 129
Notes......Page 135
For Further Reading......Page 139
Index......Page 143
About the Subject Adviser......Page 147
About the Writer......Page 148
