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Getting Them To See It Your Way:Dealing With Difficult And Challenging People

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Combining humour with common sense, this guide offers stategies for transforming difficult relationships into avenues of communication and personal development. Step-by-step techniques show how to deal with conflict, polish listening skills and resolve problems with ideas, not emotions.

Author(s): Judith, Ph.D. Segal, Judith Segal PhD
Edition: 2nd
Publisher: Lowell House
Year: 2000

Language: English
Pages: 224