Fundamentals of Management

Brief Contents......Page 8
Contents......Page 9
Preface......Page 24
Acknowledgments......Page 28
Ch 1: Understanding the Manager's Job......Page 30
An Introduction to Management......Page 32
The Evolution of Management......Page 39
Contemporary Management Perspectives......Page 48
Summary of Learning Outcomes and Key Points......Page 53
Discussion Questions......Page 54
Building Effective Decision-Making Skills......Page 55
Skills Self-Assessment Instrument......Page 56
Experiential Exercise......Page 57
Management at Work......Page 58
Endnotes......Page 60
Ch 2: The Environments of Organizations and Managers......Page 63
The Organization's Environments......Page 66
The Ethical and Social Environment of Management......Page 72
The International Environment of Management......Page 80
The Organization's Culture......Page 85
Discussion Questions......Page 87
Building Effective Interpersonal Skills......Page 88
Skills Self-Assessment Instrument......Page 89
Management at Work......Page 90
Endnotes......Page 92
Ch 3: Planning and Strategic Management......Page 94
Planning and Organizational Goals......Page 96
The Nature of Strategic Management......Page 100
Using SWOT Analysis to Formulate Strategy......Page 101
Formulating Business-Level Strategies......Page 103
Formulating Corporate-Level Strategies......Page 106
Tactical Planning......Page 112
Operational Planning......Page 113
Discussion Questions......Page 119
Building Effective Communication and Interpersonal Skills......Page 120
Skills Self-Assessment Instrument......Page 121
Experiential Exercise......Page 122
Management at Work......Page 123
Endnotes......Page 125
Ch 4: Managing Decision Making......Page 127
The Nature of Decision Making......Page 129
Rational Perspectives on Decision Making......Page 133
Behavioral Aspects of Decision Making......Page 140
Group and Team Decision Making in Organizations......Page 145
Discussion Questions......Page 148
Building Effective Technical Skills......Page 149
Experiential Exercise......Page 150
Management at Work......Page 151
Endnotes......Page 153
Ch 5: Entrepreneurship and New Venture Management......Page 156
The Role of Entrepreneurship in Society......Page 158
Strategy for Entrepreneurial Organizations......Page 162
Structure of Entrepreneurial Organizations......Page 171
The Performance of Entrepreneurial Organizations......Page 177
Summary of Learning Outcomes and Key Points......Page 181
Building Effective Diagnostic Skills......Page 182
Skills Self-Assessment Instrument......Page 183
Management at Work......Page 184
Endnotes......Page 186
Ch 6: Organization Structure and Design......Page 188
The Basic Elements of Organizing......Page 191
The Bureaucratic Model of Organization Design......Page 201
Situational Influences on Organization Design......Page 202
Basic Forms of Organization Design......Page 206
Emerging Issues in Organization Design......Page 211
Summary of Learning Outcomes and Key Points......Page 212
Building Effective Conceptual Skills......Page 213
Skills Self-Assessment Instrument......Page 214
Experiential Exercise......Page 215
Management at Work......Page 216
Endnotes......Page 218
Ch 7: Organization Change and Innovation......Page 220
The Nature of Organization Change......Page 223
Managing Change in Organizations......Page 224
Areas of Organization Change......Page 230
Organizational Innovation......Page 238
Discussion Questions......Page 244
Building Effective Diagnostic Skills......Page 245
Skills Self-Assessment Instrument......Page 246
Experiential Exercise......Page 247
Management at Work......Page 248
Endnotes......Page 250
Ch 8: Managing Human Resources in Organizations......Page 252
The Environmental Context of HRM......Page 255
Attracting Human Resources......Page 259
Developing Human Resources......Page 263
Maintaining Human Resources......Page 269
Managing Workforce Diversity......Page 273
Managing Labor Relations......Page 275
New Challenges in the Changing Workplace......Page 278
Summary of Learning Outcomes and Key Points......Page 280
Building Effective Decision-Making Skills......Page 281
Building Effective Technical Skills......Page 282
Skills Self-Assessment Instrument......Page 283
Management at Work......Page 284
Endnotes......Page 286
Ch 9: Basic Elements of Individual Behavior in Organizations......Page 289
Understanding Individuals in Organizations......Page 291
Personality and Individual Behavior......Page 293
Attitudes and Individual Behavior......Page 298
Perception and Individual Behavior......Page 301
Stress and Individual Behavior......Page 302
Creativity in Organizations......Page 308
Types of Workplace Behavior......Page 311
Summary of Learning Outcomes and Key Points......Page 313
Building Effective Interpersonal Skills......Page 314
Skills Self-Assessment Instrument......Page 315
Management at Work......Page 316
Endnotes......Page 318
Ch 10: Managing Employee Motivation and Performance......Page 321
The Nature of Motivation......Page 323
Content Perspectives on Motivation......Page 324
Process Perspectives on Motivation......Page 328
Reinforcement Perspectives on Motivation......Page 333
Popular Motivational Strategies......Page 336
Using Reward Systems to Motivate Performance......Page 339
Summary of Learning Outcomes and Key Points......Page 345
Discussion Questions......Page 346
Building Effective Decision-Making Skills......Page 347
Experiential Exercise......Page 348
Management at Work......Page 350
Endnotes......Page 352
Ch 11: Leadership and Influence Processes......Page 355
The Nature of Leadership......Page 357
Generic Approaches to Leadership......Page 360
Situational Approaches to Leadership......Page 363
Related Approaches to Leadership......Page 373
Emerging Approaches to Leadership......Page 375
Political Behavior in Organizations......Page 377
Summary of Learning Outcomes and Key Points......Page 380
Building Effective Diagnostic Skills......Page 381
Building Effective Interpersonal Skills......Page 382
Skills Self-Assessment Instrument......Page 383
Experiential Exercise......Page 384
Management at Work......Page 385
Endnotes......Page 387
Ch 12: Communication in Organizations......Page 390
Communication and the Manager's Job......Page 393
Forms of Communication in Organizations......Page 396
Informal Communication in Organizations......Page 404
Managing Organizational Communication......Page 408
Summary of Learning Outcomes and Key Points......Page 412
Discussion Questions......Page 413
Building Effective Interpersonal Skills......Page 414
Skills Self-Assessment Instrument......Page 415
Management at Work......Page 416
Endnotes......Page 418
Ch 13: Managing Work Groups and Teams......Page 420
Groups and Teams in Organizations......Page 423
Characteristics of Groups and Teams......Page 431
Interpersonal and Intergroup Conflict......Page 438
Managing Conflict in Organizations......Page 441
Negotiation......Page 443
Summary of Learning Outcomes and Key Points......Page 445
Building Effective Conceptual Skills......Page 446
Skills Self-Assessment Instrument......Page 447
Management at Work......Page 448
Endnotes......Page 450
Ch 14: Basic Elements of Control......Page 453
The Nature of Control......Page 455
Operations Control......Page 463
Financial Control......Page 465
Structural Control......Page 470
Strategic Control......Page 472
Managing Control in Organizations......Page 473
Summary of Learning Outcomes and Key Points......Page 477
Building Effective Time Management Skills......Page 478
Building Effective Technical Skills......Page 479
Experiential Exercise......Page 480
Management at Work......Page 482
Endnotes......Page 484
Ch 15: Managing Operations, Quality, and Productivity......Page 485
The Nature of Operations Management......Page 488
Designing Operations Systems......Page 490
Organizational Technologies......Page 494
Implementing Operations Systems through Supply Chain Management......Page 498
Managing Total Quality......Page 502
Managing Productivity......Page 507
Summary of Learning Outcomes and Key Points......Page 511
Discussion Questions......Page 512
Building Effective Diagnostic Skills......Page 513
Experiential Exercise......Page 514
Management at Work......Page 515
Endnotes......Page 517
Appendix: Interpretations of Skills Self-Assessment Instruments......Page 519
Name Index......Page 531
Organization and Product Index......Page 534
Subject Index......Page 539