How does an already busy manager deal with people whose personalities are difficult or even seriously disturbed? The answer lies in using practical psychology to understand just what it is that makes them tick, whether it's something as common as being introverted or extroverted ...or something much more serious. From "Difficult to Disturbed" helps readers become better managers by providing insight into both big and small people-problems that can seriously disrupt the workplace if they're not handled correctly. Every workplace is filled with a wide range of personalities. This book gives managers the insight, understanding, and tools they need to get the best from those who present the toughest problems.
Author(s): Laurence Miller
Year: 2007
Language: English
Pages: 256
Contents......Page 8
PREFACE......Page 10
ACKNOWLEDGMENTS......Page 14
CHAPTER 1: Human Nature and the Practical Psychology of Work......Page 16
CHAPTER 2: Shrinkers and Clingers: Avoidant and Dependent Employees......Page 28
CHAPTER 3: Emoters and Reactors: Histrionic and Borderline Employees......Page 44
CHAPTER 4: Preeners and Predators: Narcissistic and Antisocial Employees......Page 63
CHAPTER 5: Detailers and Vigilantes: Obsessive-Compulsive and Paranoid Employees......Page 82
CHAPTER 6: Oddballs and Spoilers: Schizoid and Passive-Aggressive Employees......Page 102
CHAPTER 7: Working Wounded: Mental Disorders on the Job......Page 118
CHAPTER 8: Brain Alert: Neuropsychological Disorders at Work......Page 143
CHAPTER 9: Sick and Tired: Mind-Body Syndromes in the Workplace......Page 161
CHAPTER 10: What a Job: Managing Dysfunctional Employees......Page 177
CHAPTER 11: Danger Zone: Handling Workplace Violence......Page 197
CHAPTER 12: Tough at the Top: Organizational Stress Management and Leadership......Page 223
BIBLIOGRAPHY AND FURTHER READING......Page 238
A......Page 248
C......Page 249
E......Page 250
L......Page 251
O......Page 252
S......Page 253
W......Page 254
Z......Page 255
ABOUT THE AUTHOR......Page 256
