Facilitation can provide a key route to creating buy-in to the need for change and associated change initiatives. But, this only happens when facilitation is used in the right way. The authors outline the guiding principles of facilitation that every change leader needs to understand to successfully drive change. This book will make the principles of effective facilitation explicit for you - increasing the probability of success of your change initiative.
Author(s): Bettina Büchel, Ivan Moss
Edition: First Edition
Publisher: Palgrave Macmillan
Year: 2007
Language: English
Pages: 217
Cover......Page 1
Contents......Page 8
List of figures......Page 12
List of tables......Page 13
Preface: Why write this book?......Page 14
Acknowledgements......Page 15
Introduction......Page 16
Facilitation requires skilled and competent facilitators who understand the fundamental principles......Page 18
How to use this book......Page 19
SECTION 1 Facilitation – How it works......Page 22
Facilitated events help groups to change their values and beliefs......Page 24
Group processes lead to high-quality shared mental models......Page 28
Group facilitation is a powerful means to engage a group to improve performance – when used appropriately......Page 34
SECTION 2 Planning a facilitation event......Page 36
Introduction......Page 38
Selecting and working with a facilitator......Page 39
Establishing the facilitator–change leader relationship......Page 45
Understanding the organizational context to validate change objectives......Page 50
Selecting and understanding the group......Page 56
Designing the agenda......Page 62
Communicating with participants and stakeholders......Page 74
SECTION 3 Guiding facilitation events......Page 78
Introduction......Page 80
Starting facilitation events successfully – clarifying objectives and expectations......Page 81
During events – essential elements for creating real momentum for change......Page 95
Closing the event well – key deliverables to create momentum for implementation......Page 117
SECTION 4 Ensuring post-event follow-up and implementation......Page 120
Learning from the facilitated event......Page 122
Recognizing and overcoming barriers to implementation......Page 128
Developing an implementation map is necessary to ensure impact......Page 131
Engaging the wider organization with an implementation map post-facilitated event......Page 144
Facilitated events lead to shared mental models which is the starting point for any lasting change......Page 147
Introduction......Page 150
Facilitated group interventions......Page 151
Methodology......Page 154
Results......Page 155
Discussion......Page 156
The competency framework......Page 158
How to complete this questionnaire......Page 161
Part 1: Event planning......Page 163
Part 2: Guiding events......Page 165
Part 3: Post-event follow-up and implementation......Page 168
APPENDIX 3 Annotated bibliography......Page 172
Section 1: Individuals, facilitation and change......Page 176
Section 2: Groups and how they matter......Page 178
Section 3: Organizational learning and change......Page 179
Ideas and examples showing different ways to facilitate group tasks......Page 182
Fortune Success......Page 183
Business Lifeline......Page 185
Project Elevator Pitch......Page 187
Hall of Fame and Hall of Shame......Page 188
Beat Yourself – instructions......Page 189
Challenging Perspectives......Page 191
Decision Process and Decision Power......Page 192
How Are We Doing as a Group?......Page 194
Location......Page 196
Equipment......Page 197
Managing the logistics of large groups......Page 199
Forming groups......Page 200
Memory joggers for good design, guidance and follow-up/implementation of facilitation events......Page 202
Establishing the facilitator and change leader relationship......Page 203
Event and agenda design......Page 204
Guiding the facilitation event......Page 205
Post-event follow-up......Page 206
Implementation of event outcomes......Page 207
Notes......Page 208
C......Page 214
F......Page 215
N......Page 216
V......Page 217
