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Service Reporting im Outsourcing-Controlling: Eine empirische Analyse zur Steuerung des Outsourcing-Dienstleisters

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Author(s): Gero Weimer

Language: German
Pages: 327

Cover......Page 1
Service Reporting im Outsourcing-Controlling......Page 2
ISBN 9783834915412
......Page 5
Geleitwort......Page 6
Vorwort......Page 7
Inhaltsverzeichnis......Page 8
1 Einleitung......Page 18
2 Grundlagen und Forschungsstand zu Outsourcing und Controlling......Page 30
3 Delphi-Studie: Informationsbedarfe des Outsourcings......Page 129
4 Fallstudienanalyse: Service Reporting in vier Fällen......Page 193
5 Diskussion und Schlussbetrachtung......Page 287
Literaturverzeichnis......Page 301