Express, 2010. — 72 p.An introduction to emails.
The email screen.
Email structure.
Subject lines.
A questionnaire.
Security tools - protecting or controlling us?Formal & informal emails.
Register.
Formal/informal phrases.
Abbreviations.
Correct spelling.
Emoticons.
How important is accuracy in emails?Enquiries.
Writing and replying to enquiries.
The advantages and disadvantages of email.
Polite language.
Email addresses & symbols
The right (N)etiquette when sending emails.Requesting action.
Writing to colleagues.
Talking about deadlines and taking action.
Common verb-noun phrases.
Acronyms and abbreviations.
To cc or not to cc?Exchanging information.
Informing and replying.
Colloquial language and contractions.
Quoting from previous emails.
Being diplomatic.
Formality quiz.
Time management and managing emails - a contradiction?Making and confirming arrangements.
Typical phrases for making arrangements.
Prepositions of time.
Saying you’re sorry.
Domain names.
Spamming out of control.Test yourself!
You’ve got mail!
Answer key.
Transcripts.
A -Z wordlist.
Model emails.
Useful phrases and vocabulary.
