Uniquely combining employment relations and the hospitality and tourism fields, this book draws on recently published sources to give readers a comprehensive and internationally comparative perspective on the subject area. It boldly extends the traditional analysis of employment relations by integrating new topics such as the role of customers and the implication of gender at work, into the discussion. It also explores issues of continuity and change in a specific service sector, examining the industry by workplace size and sub-sector. This timely book is one of the first of its kind to consider contemporary issues such as skills shortages, labour turnover and training, as well as changes in employment protection law in different areas of the hospitality industry. This book is an invaluable resource for anyone studying hospitality and tourism, industrial relations and human resource management. It is illustrated with numerous case studies, and includes material from fifty countries, across all continents, ensuring a fully international view is presented.
Author(s): Rosemary Lucas
Edition: 1
Year: 2004
Language: English
Pages: 328
Book Cover......Page 1
Title......Page 4
Contents......Page 5
List of illustrations......Page 11
Acknowledgements......Page 17
List of abbreviations......Page 19
Introduction......Page 22
Whither employment relations and hospitality?......Page 29
Employment and work......Page 48
The role of management in employment relations......Page 75
Resourcing, development and fair treatment......Page 105
Pay, reward and performance......Page 132
Representation, participation and involvement......Page 159
Employment law and dispute resolution......Page 191
What do the workers think?......Page 217
Conclusions and future issues......Page 246
Background characteristics of the WERS98 sample......Page 253
Employment relations practices and outcomes......Page 277
Notes......Page 290
References......Page 297
Index......Page 322
