Feelings and emotions affect how people perform their jobs, of course, and shape the tenor of their workplaces. The impact and applicability of emotional intelligence (EI) at work is well established. If you're ready for a more focused treatment, Lee Gardenswartz, Jorge Cherbosque and Anita Rowe offer this manual about the use of EI in working with and managing all kinds of people. They submit that dealing with human differences triggers a variety of emotions, many of which are counterproductive. They provide a four-part "Emotional Intelligence and Diversity Model" to help managers handle their emotions - and their diverse employees - effectively. The book includes an assortment of exercises, charts and quizzes to help raise your emotional intelligence. getAbstract finds that this quite specific guide is very useful for managers, particularly less experienced ones, whose workplaces present diversity challenges.
Author(s): Lee Gardenswartz, Jorge Cherbosque, Anita Rowe
Publisher: Nicholas Brealey Boston
Year: 2008
Language: English
Pages: 201
Emotional Intelligence......Page 6
Contents......Page 8
Activities, Checklists, Figures, Table......Page 10
About the Authors......Page 12
Introduction......Page 16
1. You Can’t Leave Your Feelings at Home......Page 18
2. We "Can’t All Just Get Along"......Page 32
3. Affirmative Introspection—Taking a Look Inside......Page 60
4. Self-Governance—Getting a Handle on Your Feelings......Page 88
5. Intercultural Literacy—Reading Others Accurately......Page 114
6. Social Architecting—Enrolling and Engaging Others......Page 146
7. Coaching Individuals for Emotional Intelligence in Your Diverse Workplace......Page 172
8. Coaching Teams for Emotional Intelligence in Your Diverse Workplace......Page 184
Afterword......Page 194
Notes......Page 196
Index......Page 198
