This book constitutes the refereed proceedings of the Third International Conference on Electronic Government, EGOV 2004, held in Zaragoza, Spain in August/September 2004.
The 92 revised papers presented together with an introduction and abstracts of 16 workshop papers were carefully reviewed and selected from numerous submissions. The papers are organized in topical sections on e-democracy; interoperability; process management; technical issues; e-voting; services; processes, and general assistance; empowering regions; methods and tools; g2g collaboration, change and risk management; e-governance; ID-management and security; policies and strategies; geographical information systems, legal aspects; teaching and empowering; designing Web services, public information; and regional developments in global context.
Author(s): Roland Traunmüller, Maria Wimmer (auth.), Roland Traunmüller (eds.)
Series: Lecture Notes in Computer Science 3183
Edition: 1
Publisher: Springer-Verlag Berlin Heidelberg
Year: 2004
Language: English
Pages: 583
Tags: Computers and Society; Management of Computing and Information Systems; Legal Aspects of Computing; Computer Communication Networks; User Interfaces and Human Computer Interaction; Computer Appl. in Administrative Data Processing
Front Matter....Pages -
e-Government: The Challenges Ahead....Pages 1-6
Electronic Democracy and Power....Pages 7-14
Young People and e-Democracy: Creating a Culture of Participation....Pages 15-22
The Support for Different Democracy Models by the Use of a Web-Based Discussion Board....Pages 23-26
The Framework of e-Democracy Development....Pages 27-30
Networked ICT to Foster e-Democracy?....Pages 31-35
Analysis of the Interoperability Frameworks in e-Government Initiatives....Pages 36-39
An Overview of DC-Based e-Government Metadata Standards and Initiatives....Pages 40-47
Enterprise Architecture for e-Government....Pages 48-56
Information Integration or Process Integration? How to Achieve Interoperability in Administration....Pages 57-65
Security Requirements Engineering for e-Government Applications: Analysis of Current Frameworks....Pages 66-71
Semantic Lexicons for Accessing Legal Information....Pages 72-81
Impact of e-Government Interoperability in Local Governments....Pages 82-87
e-Government Intermediation....Pages 88-92
Comprehensive Process Management in Public Administrations – A Case Study....Pages 93-96
Government Support for Energy Saving Projects....Pages 97-101
Reducing the Integration of Public Administration Databases to Approximate Tree Matching....Pages 102-107
Software Acquisition Based on Business Models....Pages 108-111
Customer Support for Job Learning on Demand....Pages 112-115
Levels of Difficulty in Introducing e-Voting....Pages 116-121
Implementation of Quorum-Based Decisions in an Election Committee....Pages 122-127
Translating Customer-Focused Strategic Issues into Operational Processes Through CRM – A Public Sector Approach....Pages 128-133
Impact Analysis of Two World Custom Organization Technical Instruments – Customs Data Model and Unique Consignment Reference – On Customs Operations and Performance: Survey at 18 Customs Administrations....Pages 134-137
Electronic Public Service Delivery: Exploring the Use of Focus Groups for Ex Ante Program Evaluation....Pages 138-143
An e-Government Interface for the Director-General – Or: How to Support Decision Makers with an Electronic Chief Secretary?....Pages 144-149
Presentation Strategy of Data Analysis and Knowledge for Web-Based Decision Support in Sustainable Urban Development....Pages 150-155
What Have We Learned from the TANGO Arena for Regional Cooperation Around e-Government in Southern Sweden?....Pages 156-163
The Diffusion of e-Services in Danish Municipalities....Pages 164-171
Economies of Scale in e-Government: Time for Evidence....Pages 172-177
State of the Art in e-Gov Research – A Survey....Pages 178-185
A Social Shaping Perspective on an e-Governmental System(ic) Failure....Pages 186-193
Rules, Norms, and Individual Preferences for Action: An Institutional Framework to Understand the Dynamics of e-Government Evolution....Pages 194-199
Reduction of the Administrative Burden: An e-Government Perspective....Pages 200-206
An Unsuccessful G2G Endeavor in Brazil....Pages 207-210
An International Trade Negotiation Framework for e-Government....Pages 211-217
A Web-Based System for Supporting Structured Collaboration in the Public Sector....Pages 218-225
Supporting Inter-administration Cooperation: The EU-PUBLI.com Approach....Pages 226-233
Digital Building Permit Application: A Feasibility Study for a Shared Services Solution in the Netherlands....Pages 234-239
G2G Collaboration to Support the Deployment of e-Voting in the UK: A Discussion Paper....Pages 240-245
How to Modernize the People Registration Process....Pages 246-249
Reliable Peer-to-Peer Access for Italian Citizens to Digital Government Services on the Internet....Pages 250-255
The Challenge of Inter-administration e-Government....Pages 256-259
Applying MDA Concepts in an e-Government Platform....Pages 260-265
e-Governance: Some Performance and Quality Assurance Aspects....Pages 266-269
FRAMES Towards Risk Modelling in e-Government Services: A UK Perspective....Pages 270-277
Public e-Procurement – Determinants of Attitudes Towards Adoption....Pages 278-282
e-Government as an Enabler of Public Management Reform: The Case of Switzerland....Pages 283-288
Digital Divides Revisited: Towards a Model for Analysis....Pages 289-292
An Integrated Framework for Analyzing Domestic and International Digital Divides....Pages 293-299
Content Analysis of a Local Government Initiated Discussion Forum....Pages 300-307
Explaining Successes and Failures of e-Government Implementation with Micropolitics....Pages 308-312
PARMENIDES: Facilitating Democratic Debate....Pages 313-316
e-Government in Australia: A Citizen’s Perspective....Pages 317-327
Towards a Privacy Audit Programmes Comparison Framework....Pages 328-331
Trust in e-Government Cooperation....Pages 332-335
Securing e-Government....Pages 336-341
Trust and Security. Digital Citizen Cards in Poland....Pages 342-346
Innovation Needs in the e-Government Scenario: A Survey....Pages 347-354
Electronic Government: Scope and Scale of Process Change....Pages 355-362
Reorganisation of Government Back-Offices for Better Electronic Public Services....Pages 363-370
e-Government Impacts at the American Grassroots: An Initial Assessment....Pages 371-376
Towards Flexible Geographic Information Infrastructure for e-Government....Pages 377-380
Spatial Application Integrating Infrastructure....Pages 381-386
Building e-Government Services over Spatial Data Infrastructures....Pages 387-391
Political Aspects of Spatial Data Infrastructures....Pages 392-395
Fire Service in Korea: Advanced Emergency 119 System Based on GIS Technology....Pages 396-399
M-GIS – Mobile and Interoperable Access to Geographic Information....Pages 400-405
Implementing Spatial Analyzer Module into a Distributed GIS-Application....Pages 406-409
Public Discussion of Oporto’s Municipal Master Plan: An e-Democracy Service Supported by a Geographical Information System....Pages 410-413
Geographic Information and Public Participation in Environmental Decision-Making....Pages 414-417
Using Open Source GIS in e-Government Applications....Pages 418-421
Self-regulation Model for e-Governance Legal Framework....Pages 422-427
A Review of Current e-Government Initiatives in Spain....Pages 428-431
e-Government and Information Society: The First Regional Law in Italy....Pages 432-435
The LEFIS Network....Pages 436-442
Information and Law in the Constitutional State....Pages 443-452
Master Studies on e-Governance Administration: The First Experience in Lithuania....Pages 453-456
Educational Programs in e-Government – An Active, Practice- and Design-Oriented Network?....Pages 457-459
Teaching e-Government in Italy....Pages 460-463
Qualification Requirements in e-Government: The Need for Information Systems in Public Administration Education....Pages 464-467
An e-Learning Tool for the Austrian Citizen Card....Pages 468-471
Applications and Interfaces for e-Government....Pages 472-475
Advancing the Government Enterprise Architecture – GEA: The Service Execution Object Model....Pages 476-482
Modeling e-Government Service Workflows Through Recurring Patterns....Pages 483-488
Web Services and Value Generation in the Public Sector....Pages 489-495
Electronic Services in a Decentralized State....Pages 496-502
e-Government Success Factors....Pages 503-506
Integration of Pre-existing Heterogeneous Information Sources in a Knowledge Management System....Pages 507-514
Encoding of Public Records and Procedures in Electronic Registries....Pages 515-520
Registers as Part of Back Office Integration: The Austrian Experience....Pages 521-524
Electronic Access to Public Sector Information: Some Key Issues....Pages 525-528
Integration of Public Information at the Regional Level – Challenges and Opportunities....Pages 529-533
Demand and Supply of Public Information Online for Business: A Comparison of EU Countries and the US....Pages 534-537
Regional Developments in Global Connection....Pages 538-542
Evolution of Information Systems in Malaysia....Pages 543-546
The Challenge of Providing a Voter Registration System for Millions of Filipinos Living Overseas....Pages 547-548
e-Government Policies, Strategies and Implementation: e-Government in the Federal Country Belgium....Pages 549-551
e-Government: A Strategy for Deploying Social Security Related Electronic Services....Pages 552-555
The Complex Nature of e-Government Projects: A Case Study of Bhoomi, an Initiative in Karnataka, India....Pages 556-557
The Future of e-Government: Collaboration Across Citizen, Business, and Government....Pages 558-559
Framework for the e-Government Jigsaw Puzzle, a Policy Implementation of Infra-e-Service on National Basis....Pages 560-561
Composition of e-Commerce and Geographic Information Services for Emergency Management....Pages 562-563
Initial Experiments on the Effectiveness of Telephone Access to Government Services....Pages 564-565
A Process Support System to Coordinate Societal Decision Processes....Pages 566-567
A Generic Architectural Framework of Municipal Information Systems: A Vision....Pages 568-569
Trade Unions in e-Democracy....Pages 570-572
Knowledge and Boundaries in e-Government....Pages 573-574
Law, Knowledge and Mobility in Local Planning....Pages 575-576
Towards the Idea of a One-Stop-Administration: Experiences from the Reorganisation of the Register of Companies in Luxembourg....Pages 577-579
Back Matter....Pages -
