This book constitutes the refereed proceedings of the 8th International Conference on Electronic Government, EGOV 2009, held in Linz, Austria, in August/September 2008 within the DEXA 2009 conference cluster.
The 34 revised full papers presented were carefully reviewed and selected from 119 submissions. The papers are organized in topical sections on reflecting e-government research, administrative reform and public sector modernization, performance management and evaluation, aspects in government-to-citizen interactions, and building blocks in e-government advancements.
Author(s): Hans J. (Jochen) Scholl (auth.), Maria A. Wimmer, Hans J. Scholl, Marijn Janssen, Roland Traunmüller (eds.)
Series: Lecture Notes in Computer Science 5693 : Information Systems and Applications, incl. Internet/Web, and HCI
Edition: 1
Publisher: Springer-Verlag Berlin Heidelberg
Year: 2009
Language: English
Pages: 414
Tags: Computers and Society; Legal Aspects of Computing; Management of Computing and Information Systems; Computer Communication Networks; User Interfaces and Human Computer Interaction; Computer Appl. in Administrative Data Processing
Front Matter....Pages -
Profiling the EG Research Community and Its Core....Pages 1-12
Mapping the E-Government Research with Social Network Analysis....Pages 13-25
Qualitative Data Analysis of Issue Interrelations and Interdependencies for E-Government Research Planning....Pages 26-39
Caste Structures and E-Governance in a Developing Country....Pages 40-53
Towards Coordination Preparedness of Soft-Target Organisation....Pages 54-64
Transforming Crisis Management: Field Studies on the Efforts to Migrate from System-Centric to Network-Centric Operations....Pages 65-75
Joined–Up E–Government – Needs and Options in Local Governments....Pages 76-87
Can ICT Reform Public Agencies?....Pages 88-102
Time to Give in: Firm Belief in Administrative Reform as a Driver for Delivering Benefits from IT....Pages 103-114
Shared Service Center vs. Shared Service Network: A Multiple Case Study Analysis of Factors Impacting on Shared Service Configurations....Pages 115-126
E-Government Implementation Evaluation: Opening the Black Box....Pages 127-138
Refinement, Validation and Benchmarking of a Model for E-Government Service Quality....Pages 139-150
Identifying Weaknesses for Chilean E-Government Implementation in Public Agencies with Maturity Model....Pages 151-162
A Multiple-Item Scale for Assessing E-Government Service Quality....Pages 163-175
Process-Based Governance in Public Administrations Using Activity-Based Costing....Pages 176-187
Survey of E-Government Portals in European Capitals and Large Cities: A Benchmarking Study of G2B-Services....Pages 188-197
Assessment of Website Quality: Scandinavian Web Awards Right on Track?....Pages 198-209
Post Recommendation in Social Web Site....Pages 210-221
Channel Integration in Governmental Service Delivery: The Effects on Citizen Behavior and Perceptions....Pages 222-233
Opening the Black Box: Exploring the Effect of Transformation on Online Service Delivery in Local Governments....Pages 234-244
Democratizing Process Innovation? On Citizen Involvement in Public Sector BPM....Pages 245-256
Visual Culture and Electronic Government: Exploring a New Generation of E-Government....Pages 257-269
On the Origin of Intermediary E-Government Services....Pages 270-281
Finding the Right Services for a Citizen Portal Lessons Learned from the Norwegian Mypage Portal....Pages 282-292
The State of Client-Centered Public Service Delivery in the Netherlands....Pages 293-304
Impact of Information and Communication Technologies on School Administration: Research on the Greek Schools of Secondary Education....Pages 305-316
From National to Supranational Government Inter-Organizational Systems: An Extended Typology....Pages 317-327
eGIF4M: eGovernment Interoperability Framework for Mozambique....Pages 328-340
Metadata Sets for e-Government Resources: The Extended e-Government Metadata Schema (eGMS+)....Pages 341-352
Bidding for Complex Projects: Evidence from Italian Government’s Acquisitions of IT Services....Pages 353-363
Role-Based and Service-Oriented Security Management in the E-Government Environment....Pages 364-375
IT Enabled Risk Management for Taxation and Customs: The Case of AEO Assessment in the Netherlands....Pages 376-387
Professional Presentation in Austrian E-Government....Pages 388-398
Explaining the Behavioral Intention towards BI Implementation in Public Administrations – A Principal-Agent Theory Approach....Pages 399-411
Back Matter....Pages -
