This book constitutes the refereed proceedings of the 4th International Conference on Electronic Government, EGOV 2005, held in Copenhagen, Denmark in August 2005.
The 30 revised papers presented were carefully reviewed and selected from numerous submissions and assess the state of the art in e-government/e-governance and provide guidance for research, development and application of this emerging field. The papers are arranged in topical sections on challenges, performance, strategy, knowledge, and technology.
Author(s): Hans Jochen Scholl (auth.), Maria A. Wimmer, Roland Traunmüller, Åke Grönlund, Kim V. Andersen (eds.)
Series: Lecture Notes in Computer Science 3591 : Information Systems and Applications, incl. Internet/Web, and HCI
Edition: 1
Publisher: Springer-Verlag Berlin Heidelberg
Year: 2005
Language: English
Pages: 317
Tags: Computers and Society; Management of Computing and Information Systems; Legal Aspects of Computing; Computer Communication Networks; User Interfaces and Human Computer Interaction; Computer Appl. in Administrative Data Processing
Front Matter....Pages -
Organizational Transformation Through E-Government: Myth or Reality?....Pages 1-11
The Governance of Back Office Integration in E-Government: Some Dutch Experiences....Pages 12-25
E-Government Systems in Developing Countries: Stakeholders and Conflict....Pages 26-37
Intelligent Measuring and Improving Model for Customer Satisfaction Level in e-Government....Pages 38-48
Accountability of Electronic Cross-Agency Service-Delivery Processes....Pages 49-56
Citizen Relationship Management and E-Government....Pages 57-68
DSS in a Local Government Context – How to Support Decisions Nobody Wants to Make?....Pages 69-80
Monitoring and Updating Regulations and Policies for Government Services....Pages 81-92
Service Take-Up and Impacts of E-Government in Austria....Pages 93-104
Evaluation of a Risk-Modelling Tool at the Business Case of eService Projects – Results from a Workshop in the UK....Pages 105-112
Achieving Administrative Transparency Through Information Systems: A Case Study in the Seoul Metropolitan Government....Pages 113-123
eGovernment and Structural Reform on Bornholm: A Case Study....Pages 124-136
When Technology Meets the Mind: A Comparative Study of the Technology Acceptance Model....Pages 137-144
E-Government Practice: What One Country Could Learn from Other....Pages 145-150
Measuring the Performance of Digital Divide Strategies: The Balanced Scorecard Approach....Pages 151-162
Policy and Practice in Standards Selection for E-Government Interoperability Frameworks....Pages 163-173
SIGES-PERE: A Collaborative GIS for Radiological Disaster Management....Pages 174-185
Feasibility Study for a Legal Knowledge System in the County of Herford....Pages 186-197
A Quality Inspection Method to Evaluate E-Government Sites....Pages 198-209
Organisational Changes, Skills and the Role of Leadership Required by eGovernment....Pages 210-217
PA’s Boundaries and the Organizational Knowledge Processes....Pages 218-225
Providing Pan-European E-Government Services with the Use of Semantic Web Services Technologies: A Generic Process Model....Pages 226-236
A Proposal for a Semantic-Driven eGovernment Service Architecture....Pages 237-248
Knowledge Engineering Suite: A Tool to Create Ontologies for Automatic Knowledge Representation in Knowledge-Based Systems....Pages 249-260
Guided Interactive Information Access for E-Citizens....Pages 261-268
The Opportunities and Barriers of User Profiling in the Public Sector....Pages 269-280
Personalized Access to Multi-version Norm Texts in an eGovernment Scenario....Pages 281-290
An Infrastructural Approach to Secure Interoperability of Electronic IDs: The Bridging Backbone....Pages 291-299
A Distributed Network Architecture for Robust Internet Voting Systems....Pages 300-308
Electronic Voting: An All-Purpose Platform....Pages 309-316
Back Matter....Pages -
