With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development. *Developed by the ILM to support their Level 3 Introductory Certificate and Certificate in Management *Well-structured and easy to follow *Fully revised and updated
Author(s): Institute of Leadership & Mana
Series: ILM Super Series
Edition: 4
Publisher: Pergamon Flexible Learning
Year: 2003
Language: English
Pages: 112
Front Cover......Page 1
Effective Meetings at Work......Page 2
Copyright Page......Page 3
Contents......Page 4
2 Links to ILM Qualifications......Page 6
4 Workbook objectives......Page 7
5 Activity planner......Page 9
1 Introduction......Page 10
3 Setting up meetings......Page 11
4 Communicating in one-to-one meetings......Page 12
5 Formal meetings with staff......Page 21
6 Taking notes......Page 22
7 Counselling interviews......Page 24
8 Disciplinary interviews......Page 26
9 Grievance interviews......Page 29
10 Other methods of one-to-one communication......Page 31
11 Summary......Page 38
1 Introduction......Page 40
2 The role of feedback in communication......Page 41
3 Giving feedback to improve performance......Page 45
4 Feedback in less formal situations......Page 46
5 Appraisal meetings......Page 51
6 Receiving feedback......Page 53
7 Summary......Page 58
1 Introduction......Page 60
2 Different types of meetings......Page 61
3 Preparing for meetings......Page 68
4 Taking part in a meeting......Page 75
5 Following up on meetings......Page 79
6 Summary......Page 84
1 Quick quiz......Page 86
2 Workbook assessment......Page 88
3 Work-based assignment......Page 89
1 Reflect and review......Page 92
2 Action plan......Page 95
3 Extensions......Page 97
4 Answers to self-assessment questions......Page 98
6 Answers to the quick quiz......Page 102
7 Certificate......Page 104
