This text presents a survey of the tools and technologies used for building an e-commerce system. It explores the various types of commercial transactions - business to business, business to consumer and intra-business - and examines the impact e-commerce has on an enterprise's IT strategy.
Author(s): Wasim Rajput
Edition: 1
Year: 2000
Language: English
Pages: 446
Contents vii......Page 5
Preface xv......Page 12
Plan of the Book xvi......Page 13
1 E-Commerce–Enabled Business Paradigm 1......Page 17
1.1 E-Commerce Business Drivers 2......Page 18
1.2 E-Commerce Value Propositions 4......Page 20
1.3 E-Commerce–Driven IT Strategy Realignment 13......Page 29
1.4 Characteristics of E-Commerce Systems 22......Page 38
1.5 E-Commerce Business Domains and Respective E-Commerce Systems Requirements 30......Page 46
1.6 E-Commerce Technology Architecture 36......Page 52
Notes 39......Page 55
2 Information Appliances 41......Page 57
2.1 Overview and Background 42......Page 58
2.2 Enabling Characteristics of Information Appliances 46......Page 62
2.3 E-Commerce Content 51......Page 67
2.4 Choice of Information Appliances 64......Page 80
2.5 Information Appliance System Software and Technologies 72......Page 88
2.6 Matching Information Appliance Features With Business Process Requirements 81......Page 97
Additional Web Sites 91......Page 107
3 E-Commerce Systems Computing Networks 93......Page 109
3.1 Network Computing Technologies 95......Page 111
3.2 Internet Backbone 103......Page 119
3.3 Wireless Network Backbones 115......Page 131
3.4 Paging Network Backbone 123......Page 139
3.5 Integrated Network Services 129......Page 145
3.6 Formulating the Enterprise Virtual Network Architecture 132......Page 148
Notes and Web Sites 145......Page 161
Additional Web Sites 146......Page 162
4 E-Commerce Services and Application Repositories 147......Page 163
4.1 Application Access Gateways 153......Page 169
4.2 E-Commerce Solutions 159......Page 175
4.3 Enabling ERP Systems and Legacy Applications for E-Commerce......Page 182
4.4 Knowledge Repositories 172......Page 188
4.5 Live Agent Services 183......Page 199
Notes and Web Sites 191......Page 207
5 Establishing E-Commerce Application Access Infrastructure 193......Page 209
5.1 Extranets 194......Page 210
5.2 Applications Access Through Portals 205......Page 221
5.3 E-Commerce Systems Operational Management and Control 211......Page 227
5.4 E-Commerce Hosting 226......Page 242
Additional Web Sites 230......Page 246
6 E-Commerce Systems Technology Infrastructure 231......Page 247
6.1 E-Commerce Systems Middleware 232......Page 248
6.2 Directory Services: Glue for E-Commerce Systems 246......Page 262
6.3 Internet Domain Name Service (DNS) 256......Page 272
6.4 Enabling Groupware for E-Commerce and the Internet 263......Page 279
6.5 E-Commerce Application Development Standards 276......Page 292
Notes and Web Sites 279......Page 295
7 The E-Commerce Payment Infrastructure 281......Page 297
7.1 Federal Reserve System 283......Page 299
7.2 Credit Card Payments 285......Page 301
7.3 Electronic Cash 295......Page 311
7.4 Electronic Check Processing and ATM-Based Banking 299......Page 315
7.5 Payment Models 306......Page 322
Additional Web Sites and References 313......Page 329
8 E-Commerce Systems Security 315......Page 331
8.1 Security Services and Technologies 317......Page 333
8.2 Network Security 323......Page 339
8.3 Platform Security 337......Page 353
8.4 The Certificate Authority (CA) Infrastructure 341......Page 357
8.5 E-Commerce Systems Security—Cost and Risk Assessment 349......Page 365
8.6 E-Commerce Systems Security Controls Enforcement 357......Page 373
Notes and Web Sites 362......Page 378
9 Managing E-Commerce Systems Implementation Risks 363......Page 379
9.1 Business Process Alignment 364......Page 380
9.2 IT Process Alignment 371......Page 387
9.3 Capturing and Retaining Customers 379......Page 395
9.4 Using SLAs to Manage Outsourced Services 388......Page 404
9.5 Understanding E-Commerce Legal and Regulatory Issues 395......Page 411
Notes and Web Sites 401......Page 417
Index 403......Page 419
