DK Essential Managers - Building A Team

5 Contents......Page 7
8 INTERVIEWING PEOPLE......Page 10
12 Developing a checklist......Page 14
14 Creating the job description......Page 16
18 Using digital aids......Page 20
20 Creating a matrix......Page 22
22 Deciding on the agenda......Page 24
24 Building the shortlist......Page 26
26 Inviting the candidates......Page 28
28 Setting the tone......Page 30
30 Choosing the format......Page 32
32 Competency-based questions......Page 34
34 Asking further questions......Page 36
36 Respecting diversity......Page 38
38 Avoiding illegal questions......Page 40
40 Effective observation......Page 42
42 Concluding the interview......Page 44
44 Gathering further information......Page 46
46 Holding an assessment center......Page 48
48 Using psychometric tests......Page 50
50 Testing skills and ability......Page 52
52 Conducting group activities......Page 54
56 Background screening......Page 58
58 Using social networking sites......Page 60
60 Aligning goals......Page 62
62 Assessing strengths......Page 64
66 Making the offer......Page 68
68 Obtaining references......Page 70
70 Sending rejection letters......Page 72
72 Reviewing your process......Page 74
74 Onboarding new employees......Page 76
76 MOTIVATING PEOPLE......Page 78
80 Supporting performance......Page 82
82 Principles of motivation......Page 84
86 Creating the right conditions......Page 88
88 Creating a high-performance culture......Page 90
90 Recruiting the right people......Page 92
92 Measuring motivation......Page 94
94 Designing a job role......Page 96
96 Creating a balance......Page 98
98 Conducting appraisals......Page 100
100 Setting objectives......Page 102
104 Measuring progress......Page 106
106 Training and development......Page 108
108 Recognizing performance......Page 110
110 Paying for performance......Page 112
112 Motivating yourself......Page 114
116 Being a good motivator......Page 118
118 Making people feel valued......Page 120
120 Developing communication......Page 122
122 Identifying demotivation......Page 124
124 Consulting others......Page 126
126 Delegating effectively......Page 128
128 Coaching successfully......Page 130
130 Motivating during change......Page 132
134 Motivating dispersed workers......Page 136
136 Motivating underperformers......Page 138
138 Motivating a project team......Page 140
140 Motivating teams......Page 142
142 Bringing it all together......Page 144
144 MANAGING PEOPLE......Page 146
148 Developing self-awareness......Page 150
150 Using emotional intelligence......Page 152
152 Applying assertiveness......Page 154
154 Examining your assumptions......Page 156
156 Clarifying your values......Page 158
158 Developing your personal mission statement......Page 160
160 Communicating effectively......Page 162
162 Sending messages......Page 164
164 Listening actively......Page 166
166 Reading nonverbal cues......Page 168
168 Teaching skills......Page 170
170 Giving feedback......Page 172
172 Negotiating......Page 174
174 Managing conflict......Page 176
176 Valuing diversity......Page 178
178 Setting goals and planning......Page 180
180 Designing work......Page 182
182 High-performing teams......Page 184
186 Delegating effectively......Page 188
188 Motivating others......Page 190
192 Appraising performance......Page 194
194 Setting ethical boundaries......Page 196
196 Ensuring cultural fit......Page 198
198 Solving problems......Page 200
200 Building power......Page 202
202 Managing change......Page 204
204 Helping others improve......Page 206
208 Coaching and mentoring......Page 210
210 Managing careers......Page 212
212 Index......Page 214
222 Author Biographies......Page 224
224 Acknowledgments......Page 226