This book studies the use of digital marketing across the economic, social, and political sectors of India. It looks at diverse areas of business and non-business activities involving the use of digital platforms to augment marketing initiatives and improve reach, sales, and social media engagement. The volume analyses various themes including viral marketing, influencer marketing, webrooming behaviour, online impulse buying, telemedicine, social media advertising, and app-based cab services. It examines the role of digital marketing in creating a positive and favourable brand image for organizations by advertising their social responsiveness on social media and studies the influence of political brand value on social media activities. The authors also provide insight into changing trends within consumer behaviour, reflect on future challenges within the field, and highlight areas of growth.
An important contribution to the study of new and emerging marketing practices, the book will be indispensable for students, researchers, and teachers of communication, marketing, brand management, social media marketing, advertising, e-business, digital humanities, and consumer behaviour.
Author(s): Kavita Sharma, Swati Aggarwal
Publisher: Routledge
Year: 2022
Language: English
Pages: 243
City: London
Cover
Half Title
Title
Copyright
Contents
List of tables
List of figures
List of contributors
Acknowledgements
Introduction
Part 1 Understanding digital consumers
1 Revisiting antecedents of consumers’ perceptions towards viral marketing: A scale validation approach
2 Influencer marketing: Its antecedents and behavioural outcomes
3 An empirical study of customer satisfaction and customer loyalty intentions for payment banks
4 Webrooming behaviour: Concept and its linkages
5 Online impulse buying and its antecedents
6 Prospects and challenges of digital marketing
Part 2 Social media for social causes
7 Effect of communicating corporate social responsibility through social media on brand image
8 Influence of political brand value on social media activities
9 Telemedicine: An innovation growing indispensable
Part 3 Future prospects of digital marketing
10 Social media advertising: Concept, contemporary trends, and implications
11 Social commerce: An effective distribution strategy
12 App-based cab services: Issues and challenges in the Indian context
Index