Digital Governance provides managers with a simple and jargon-free introduction to the impact that digital technology can have on the governance of their organisations. Digital technology is at the heart of any enterprise today, changing business processes and the way we work. But this technology is often used inefficiently, riskily or inappropriately. Worse perhaps, many organisational leaders fail to grasp the opportunities it offers and thus fail to "transform" their organisations through the use of technology.
This book provides an explanation of the basic issues around the opportunities and risks associated with digital technology. It describes the role that digital technology can play across organisations (and not just behind the locked doors of the IT department), giving boards and top management the insight to develop strategies for investing in and exploiting digital technology as well as arming them with the knowledge required to ask the right questions of specialists and to detect when the answers given are evasive or irrelevant.
International in its scope, this essential book covers the fundamental principles of digital governance such as leadership, capability, accountability for value creation and transparency of reporting, integrity and ethical behaviour.
Author(s): Jeremy Swinfen Green, Stephen Daniels
Publisher: Routledge
Year: 2019
Language: English
Pages: 276
City: London
Cover
Half Title
Title Page
Copyright Page
Dedication Page
Contents
Author biographies
Chapter 1 Introducing digital governance
Summary
A digital governance manifesto
The scope of digital governance
The role of the governing body
About this book
References
Chapter 2 Digital governance strategy
Summary
A strategy for digital technology
Agreeing on the current situation
Developing a vision
How will we get there?
A pragmatic approach to digital governance
Strategic principles
Achieving good governance
Strategic governance principles
Principle 1. Command of the subject
Principle 2. Accountable officer
Principle 3. Situational awareness
Principle 4. Ethics policies and principles
Ethics and artificial intelligence
Principle 5. Information management
Principle 6. Risk management
Principle 7. Appropriate technology use
Principle 8. End-to-end customer experience
Principle 9. Community engagement
Principle 10. Resilience planning
Principle 11. Effectiveness and continuous improvement
Principle 12. Flexibility
Delivering strategic change
Chapter 3 Managing rapid change in a digital world
Summary
The digital opportunity
The pace of change
The problem with technology
Managing technology
Managing rapid change
Getting started
Watching out for the risks
Managing technology risks successfully
Understand your business environment
Provide active leadership
Getting digitisation right
Plan for change
Promote the right structure
Avoid short-termism
First mover disadvantage?
Take account of people
Encourage innovation
Reach for excellence
Monitor success
Projects or programmes?
References
Chapter 4 Digitising internal operations
Summary
Understanding digitisation
Technology drivers
Digitising processes
Moving to the cloud
Making the case for process digitisation
Efficiency and waste reduction
Efficiency and productivity
Data and information
Advantages beyond efficiency and data
Issues with digitisation
When not to digitise
Starting from scratch
Watching out for the risks
Managing the digital estate
Recording the digital estate
Owning vs renting assets
References
Chapter 5 Transforming products and services
Summary
Models of digital transformation
Digitally enhanced products
Adapting to digital services
Customisation as the norm
Personalisation
Providing information
Informationalisation
Being digital
Sticky ecosystems
Digitised products
From atoms to pixels
Reusing infrastructure
Reusing data
Extrapolating data
New business models
The sharing economy
Usage-based pricing
Limited free services
New obligations
Make the customers do the work
Reference
Chapter 6 Digital marketing and sales
Summary
Understanding consumers
Digital marketing myth 1. Everything that matters is digital
Talking to consumers
Digital marketing myth 2. We can measure how all our channels interact
Governance of marketing assets
Online advertising campaigns
Social media
Digital marketing myth 3. If you can’t measure it, it doesn’t matter
Reputation management
Making the sale
Digital marketing myth 4. It’s all about sales these days
Sales technology
Analytics
Improving the buying experience
Pricing
Digital marketing myth 5. We need to build relationships with our customers
Finding the right people
Reference
Chapter 7 Thinking digital in mergers, acquisitions and venturing
Summary
Acquiring services rather than organisations
Assessing the fit
Making it happen
Maintaining a focus on digital
Corporate venturing and start-ups
Data disclosure and data rooms
The ten commandments for data rooms
Due diligence
Deal provisions
The deal is done, so now what?
Cultural evolution
Technology strategy
Post-implementation review
Reference
Chapter 8 Digital technology in accounting and financial management
Summary
The problem
Better decision making by the board
The opportunity
Data and data analysis
Financial data pre-requisites
Automation in finance
Finance process integrity
Getting it right (and wrong)
Reference
Chapter 9 Human resources in a digital age
Summary
Recruitment
Finding the right people
The “employer brand”
Treating candidates as customers
Managing social media reviews
On-boarding
Managing workers
Using data
Getting emotional at work
Motivation
Flexibility over internet use
Managing email sensibly
Incentives
Saying “thank you”
Privacy
Health and safety issues
Off-boarding
Enhancing the human
Digital literacy and skills
Knowledge management
Digital culture
References
Chapter 10 Assuring digital compliance
Summary
Why care about compliance?
Sources of compliance obligations
Becoming compliant
Engagement not denial
Obligation or option: what’s reasonable?
The role of standards
The standards universe
Management system standards
Emerging compliance obligations
Rationalisation of compliance
Challenges of digital technology compliance
Digital technology standards
Doing what you said you’d do
Assessments, audits, KPIs and reporting
Assuring the assurers
The benefits of assured compliance
The rise of RegTech
References
Chapter 11 Information and cyber security
Summary
What is all this fuss about?
What’s in a name?
Looking at the problem holistically
Developing a strategy
Cyber risk management
Phishing
Advanced persistent threats
Ransomware
Performing careful risk assessment
Risks in the supply chain
Layered protection: people, process and technology
Controls for layered protection
Efficiency vs security
Managing assets that you don’t control
Personal software
Protection through people
Training and awareness
Cultural change
Protection through process
Standards and best practices
Operational processes and management systems
Embedding security with a Secure-by-Design philosophy
Audits
Cyber insurance
Protection through technology
Role of the board in security
Having realistic expectations
How are we doing?
Working with the Chief Information Security Officer
CISO and/or DPO?
Talking to the board about security
Getting help and contributing to increased professionalism
Delivering a culture of no regrets…
References
Chapter 12 Delivering digital privacy
Summary
Privacy: an urgent priority
Increasing volumes of increasingly intrusive data
GDPR: new rights and responsibilities
New privacy rights
Increased penalties
Other consequences of privacy breaches
Privacy authorities
Privacy compliance
Processing data
Personal data
Surely though, it’s all sensitive, right?
Lawful processing for specific purposes
Implicit versus de-facto consent
Privacy: a trade-off between principle and pragmatism
Subject Access Requests
Getting it right
Cultural dilemmas, limitations and exclusions
Other required processes
Employers’ vicarious liability
Embedding privacy and minimising risk
References
Chapter 13 Think digital resilience
Summary
A grandiose name for business continuity?
Resilience: a few definitions
The scope of resilience
Foundations for resilience
Situational awareness and responding to the risks
Thinking outcomes, not triggers
Devolved but co-ordinated resilience planning
Balancing tactical decisions with strategic goals
A capability to adapt
Avoid over-dependence
Resilience challenges
Testing and rehearsal
Managing stress
Importance of effective communications
Lesson learning and review
Reference
Chapter 14 Emerging digital technologies
Summary
Big Data
Using Big Data
Robotic process automation and autonomous systems
Artificial intelligence
Internet of Things
Wearables
3D printing
Distributed ledgers and blockchain
Virtual reality and augmented reality
The mixed reality spectrum
Implants and brain-computer interfaces
Is all this just snake oil?
Moore’s Law
The compounding effect
Do the analysis and adopt with care
Digital governance glossary
Index
