Desktop Outsourcing: Positive Results Reported, but Analyses Could Be Strengthened

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Author(s): David L. McClure
Year: 2003

Language: English
Pages: 62

March 29, 2002......Page 5
Results in Brief......Page 6
Background......Page 9
Rationales for Adopting Seat Management Varied......Page 13
Agencies Reported Positive Seat Management Results, but Costs and Benefits Were Not Adequately As.........Page 15
Risks Were Identified, but Analyses Were Incomplete or Not Timely......Page 23
Lessons Learned Can Help Other Agencies More Effectively Implement Seat Management......Page 26
Recommendations......Page 39
Agency Comments and Our Evaluation......Page 40
Information on Seat Management Contracts as of December 31, 2001, Awarded under the NASA ODIN Mas.........Page 43
Information on Seat Management Contracts as of December 31, 2001, Awarded under the GSA Seat Mana.........Page 46
Scope and Methodology......Page 49
Comments from the Department of the Treasury’s Departmental Offices......Page 51
Comments from the Bureau of Alcohol, Tobacco and Firearms......Page 54
Comments from the Peace Corps......Page 55
Comments from the Department of Defense......Page 58
Comments from the General Services Administration......Page 61
Comments from the National Aeronautics and Space Administration......Page 62
GAO Comments......Page 64
Acknowledgments......Page 66
highlight.pdf......Page 0
What GAO Recommends......Page 2