When done well, implementing the principles found in the Cultural Enablers dimension of the Shingo Model leads to an organizational culture that assures a safe environment, places a special emphasis on the development of its people, and engages and empowers everyone in the pursuit of continuous improvement.
This fifth book of the Shingo Model series is laid out in a format similar to a Shingo workshop. You’ll find chapters devoted to both of the principles, examples from organizations from around the world, an overview of key systems and ideal behaviors, and a few expanded case studies to aid your learning.
Cultural Enablers is designed to help all organizations on their journey towardexcellence. You will better understand the concepts of respect and humility, and how these two principles can be brought to life through the creation of your own ideal behaviors. Although the systems listed here are not exhaustive, you’ll discover an overview of a few systems that are critical to developing a world-class culture of continuous improvement that is characterized by high levels of engagement and daily problem solving.
Author(s): Michael Martyn, Eilish Henry
Series: Shingo Model Series
Publisher: Routledge/Productivity Press
Year: 2023
Language: English
Pages: 133
City: New York
Cover
Half Title
Series Page
Title Page
Copyright Page
Dedication
Table of Contents
Acknowledgments
About the Editors
Introduction
Chapter 1 Organizational Excellence and the Shingo Institute
Shigeo Shingo
Back to Basics
The Shingo Institute
The Shingo Model and the Shingo Prize
The Six Shingo Workshops
DISCOVER EXCELLENCE
SYSTEMS DESIGN
CULTURAL ENABLERS
CONTINUOUS IMPROVEMENT
ENTERPRISE ALIGNMENT
BUILD EXCELLENCE
The Shingo Model Series of Books
Chapter 2 The Cultural Enablers Dimension
The Importance of Culture
Research on Engagement
Balancing People and Process
Principles for Enabling Your Culture
Respect Every Individual
Lead with Humility
Cultural Enablers Supporting Concepts
Assure a Safe Environment
Develop People
Empower and Involve Everyone
A Learning Organization
Chapter 3 Respect Every Individual
Understanding the Principle
Owed and Earned Respect
Behavioral Benchmarks
Examples of Ideal Behaviors
Principles in Action: Respect at AbbVie
The Lean Journey at AbbVie, Ballytivnan
Shaping the Culture through Ideal Behaviors
The Importance of Safety
Results
Chapter 4 Lead with Humility
Understanding the Principle
Behavioral Benchmarks
Examples of Ideal Behaviors
Principles in Action: Humility at Abbott Nutrition One China
The Lean Journey at Abbott One China
Our Pledge Behaviors, Our Foundation
Shaping Culture by Leading with Humility
The Importance of Development
Leading with Humility through Mindful Leaders
Results
Chapter 5 Enabling Culture at TESSEI
Enter Teruo Yabe
Changing Perceptions at TESSEI
Transforming the Role of Management
Getting Results
Reflections on Respect and Humility at TESSEI
Chapter 6 Systems That Support Cultural Enablers
What People Want from Culture
The Five Key Systems
System #1: Environmental, Health, and Safety
Example: Forest Tosara Baldoyle, Ireland
Example: Abbott in Ireland and the Croí an Óir Program
Example: Hologic Costa Rica
System #2: Training and Development
Example: Viatris Damastown, Ireland
System #3: Continuous Improvement
Example: University of Washington, Seattle, Washington
System #4: Coaching
Example: US Synthetic, Orem, Utah
System #5: Recognition
Example: OC Tanner, Salt Lake City, Utah
Best Practices for the “Appreciate Great in Culture Cloud” Program
Chapter 7 Assessing the Cultural Enablers Dimension
Identify Your Ideal Behaviors
Example: Boston Scientific, Cork, Ireland
Developing an Effective Process
Example: University of Washington, Seattle, Washington
Understanding Maturity
Chapter 8 The Impact of Enabling Your Culture
Transforming Culture at Abbott Diagnostics, Longford, Ireland
The Journey to Excellence
The Five Systems at Abbott Longford
System #1: Environmental, Health, and Safety
System #2: Training and Development
System #3: Continuous Improvement
System #4: Coaching
System #5: Recognition
Results
Bibliography
Index
