AACE International, 2009 - 301 pagesForeword
Our project and personal lives are often characterized by ambiguity, misunderstandings，
uncertainty and disputes. Since these environments are unavoidable，everyone should be
properly trained on how to avoid them in the first place and how to handle them just in
case they cannot be avoided.
It is the purpose of this references book on contractual claims to provide the business
environment with tools and procedures to handle all kind of dispute situations regardless
of its timing during the project/business life cycle.
