This book presents what you need to know to really implement continuous improvement in companies or other organizations. In addition to all the support needed for this to make sense, the importance of the right direction to guide it is unveiled. The reader will find in this book the origins of continuous improvement and all the framing that justifies and demystifies it in the aspects that characterize the socio-technical nature of organizations. This work also explores the need for effective coexistence between technical aspects and behavioral and cultural aspects, so that continuous improvement and excellence are achieved in organizations.
Topics discussed in the book include:
- The origins of continuous improvement
- The main operational excellence models
- The invisible side of organizations
- The visible side of organizations
- Decoding continuous improvement
- The maturity levels of continuous improvement
- Some models and tips for the implementation of continuous improvement
- Main tools associated to excellence in organizations
This book was written with the aim of helping engineering students in courses related to operations management to develop skills in this area, as well as businessmen with curiosity about this subject, production directors, people responsible for continuous improvement and all professionals working in companies or other organizations with responsibility for their performance and their future.
Author(s): José Dinis Carvalho
Series: River Publishers Series in Multi Business Model Innovation, Technologies and Sustainable Business
Publisher: River Publishers
Year: 2023
Language: English
Pages: 295
City: Gistrup
Front Cover
HalfTitle
RIVER PUBLISHERS SERIES IN MULTI BUSINESSMODEL INNOVATION, TECHNOLOGIES AND SUSTAINABLE BUSINESS
Title
Copyrights
Contents
Forewords
List of Figures
List of Tables
List of Abbreviations
To Margarida, Joana and Duarte
Introduction
Toyota’s Approach
Motivation for This Book
Objectives of This Book
Local Benchmark Organizations
Acknowledgements
Structure of the Book
References
1 The Origins
1.1 Historical Framework of Continuous Improvement
1.2 Muda, Mura and Muri
1.3 TPS House
1.4 The Origin of the Toyota Culture
1.5 Leadership Practices from Toyota
1.6 Never be Satisfied
1.7 Keeping Continuous Improvement in Mind and inDaily Activity
1.8 Suggestions System
1.9 Cost-consciousness
References
2 Pursue Excellence in Organizations
2.1 Models of Excellence in Organizations
2.2 Principles of Lean Philosophy
2.3 Principles of Toyota Way
2.4 Principles of the Shingo Model
2.5 Comparison of the Principles of the 3 Models
2.6 Guiding Principles of the KAIZEN Institute Model
2.7 The Two Dimensions of the Models ofExcellence in Organizations
2.8 Tools Associated with Excellence in Organizations
References
3 The Less Visible Side
3.1 The Employee as a Human Being
3.2 Motivation and Job Satisfaction
3.3 Resistance to Change
3.4 The Role of the Organization’s Leader
3.5 Learning Organizations
3.6 Engagement of Everyone
3.7 Organization’s Vision
3.8 The Values of an Organization
3.9 The Culture
3.10 A Higher Purpose
References
4 The Visible Side
4.1 Some Key Performance Indicators in Production
4.2 The Concept of Flow
4.3 Allocate Resources where the Effect onFluidity is Greatest
4.4 Bringing Problems to the Surface
4.5 Demand Pulled Flow
4.6 Two-Bin System
4.7 Obstacles to One-Piece-Flow Production
4.8 Concept of Flow in Domestic and Personal Life
References
5 Decoding Continuous Improvement
5.1 Hoshin Kanri
5.1.1 Definition of improvement
5.1.2 Continuous improvement versus occasional improvements
5.1.3 Continuous improvement versus excellence
5.2 Identifying Problems versus Solving Problems
5.2.1 Systems of suggestions for continuous improvement
References
6 Maturity of Continuous Improvement
6.1 Level I – Occasional Improvements
6.2 Level II – Routine Improvements
6.3 Level III – Structured Continuous Improvement
6.4 Level IV – Total Continuous Improvement
6.5 Resources Spent on CI
6.6 Indicators of the CI System
References
7 Practices to Materialize Continuous Improvement
7.1 Toyota Kata
7.2 KAIZEN Model™
7.3 Scrum
7.4 Comparison of Models
References
8 Developing CI in your SME
8.1 Where to Start
8.2 Don’t Be Afraid to Fail or Do It Differently
8.3 Continuous Improvement Management Team
8.4 Teamwork
8.5 Operational Teams
8.6 Team Leader
8.7 Operational Team Meetings
8.8 Team Boards
8.9 Project Teams
8.10 CI Instructors in Operational Teams
8.11 Continuous Improvement Command Centre
8.12 Suggestion Systems Integrated in CI Routines
8.13 Recognition / Award
8.14 Continuous Improvement System
References
AnnexTools Frequently Used on the Path to Excellence
Five Whys
Ishikawa Diagrams
A3 Reports
PDCA Cycles
Hoshin Kanri
Toyota Kata
DMAIC Methodology
Ringi Technique
5S Technique
Andon
Kamishibai
Poka-Yoke
Jidoka
Overall Equipment Effectiveness (OEE)
Value Stream Mapping (VSM)
Process Mapping
Spaghetti Diagrams
SMED
Heijunka
Kanban Systems
Lineside Rack
Logistics Train
Supermarkets
References
Index
About the Author
Back Cover
