Conflict management is an overlooked area in leadership development. Mediation as an intervention method to use in conflict management can be productive for building leadership capacity and organizational development in higher education. Adults average five conflicts per day and people in titled leadership spend over two-thirds of their time engaged in managing conflict. This book offers conflict management strategies, models, and processes to support college and university personnel in recognizing and managing conflicts and how to build skill sets that can enhance effective communication and address issues strategically.
Author(s): Nance T Algert, Carla Liau-Hing Yep, Kenita S. Rogers, Christine A. Stanley
Series: Contemporary Issues in Conflict Management and Dialogue
Edition: 3
Publisher: Information Age Publishing
Year: 2020
Language: English
Pages: 227
City: Charlotte
Cover
Series page
Conflict Management and Dialogue in Higher Education
Library of Congress Cataloging-in-Publication Data
Contents
Foreword
Prelude and Book Organization
Acknowledgments
SECTION I: Defining Conflict
Chapter 1: Why Focus on Managing Conflict?
Chapter 2: Realities About Conflict
SECTION II: Personnel and Programs in Managing Conflict
Chapter 3: Conflict Management From a Practitioner Perspective
Chapter 4: Unit Leaders’ Responsibilities With Conflict
Chapter 5: Unique Attributes Around Conflict in Higher Education
SECTION III: Scholarship on Managing Conflict
Chapter 6: Conflict Management in Higher Education
SECTION IV: Skills for Managing Conflict
Chapter 7: Personal Skills Required to Be a Good Conflict Manager
Chapter 8: Mediation Skills in Managing Conflict
Chapter 9: Dialogue as a Conflict Management Strategy
Chapter 10: Conclusion and the Way Forward
Glossary
About the Authors
