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Communication: Your Key to Success (St Training Solutions Success Skills Series)

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Advancement in telecommunications has drastically changed the way that people communicate, particularly in a professional capacity. The onslaught of e-mail, text and even instant messaging has given people other means with which to communicate with one another, but in doing, the art of personal, verbal and face-to-face communication is being lost, resulting in miscommunication and broken personal and professional relationships.

Author(s): Shirley Taylor, Alison Lester
Year: 2009

Language: English
Pages: 184

ACKNOWLEDGEMENTS......Page 8
PREFACE......Page 9
CONTENTS......Page 11
INTRODUCTION......Page 16
Assess Yourself......Page 20
WHY IS COMMUNICATION IMPORTANT?......Page 26
COMMUNICATION STARTS WITH YOU......Page 44
LISTENING......Page 66
SPEAKING —THE MESSAGE ITSELF......Page 86
SPEAKING — IT’S NOT JUST WHAT YOU SAY, IT’S ALSO HOW YOU SAY IT!......Page 102
ASSERTIVENESS AND YOU......Page 120
TELEPHONE SKILLS......Page 142
COMMUNICATING IN TEAMS......Page 158
COMMUNICATING ACROSS CULTURES......Page 172
COPING WITH CONFLICT......Page 186
INDEX......Page 205
ABOUT THE AUTHORS......Page 207