Tackling a broad range of different communication skills in careful detail, the book contains valuable recommendations for anyone who has to be highly competent in presenting / publishing their ideas. It also contains guidance for the ongoing development of these skills, and as such is useful for professionals at every level of competence in communicating. This book presents effective methods for: * making a presentation to colleagues or clients * producing clear, concise prose for reports, memos, professional articles and CVs * participating in and chairing meetings * negotiating, asserting,influencing, persuading and being interviewed Drawing from experiences in his own successful training and consultancy business, the author bases his advice on the most recent developments in communications research, and clarifies his comments with examples of current professional practice, making Communication Skills the essential aid to career advancement.
Author(s): Richard Ellis
Year: 2003
Language: English
Pages: 165
Contents......Page 4
Introduction......Page 6
Skills development......Page 12
Interpersonal skills......Page 16
Your audience......Page 18
Listening and interviewing......Page 21
Being interviewed......Page 31
That favourite – the telephone!......Page 45
Assertiveness......Page 49
Negotiation......Page 62
Communication in groups......Page 67
Communicating in and out of the Chair......Page 74
Communicating on your feet......Page 86
The ingredients of effective writing......Page 104
The process of writing......Page 125
Specific types of writing......Page 133
Creativity in your communication......Page 152
Keeping up the progress......Page 158
