Communication and relationships have become an increasing focus of attention in debates about the future of health and social care. People working in care services are being encouraged to improve communication processes, to develop more participatory relationships with service users, and to work more closely in partnership with other professionals. This Reader provides a comprehensive collection of literature that aims to enable those involved in care services, as workers, carers or service users, to reflect on their everyday interactions and to situate them in wider contexts. Including new material from the frontline of research and practice, as well as some classic readings, this wide-ranging volume emphasises the need to see interpersonal communication as embedded in relationships, and to take account of issues of power and diversity, as well as the emotional dimension of care work. Covering both health and social care, the Reader is divided into four sections, focusing on:* concepts and contexts* analysing aspects of communication* the person in the process* communication and relationships in organisations.Communication, Relationships and Care will be an essential resource for students of social work, nursing, health and social policy, and for all involved in health and social care services, whether as professionals, carers or service users. It is a set book for the Open University's second level undergraduate course Communication and Relationships in Health and Social Care (K205).
Author(s): Sheila Barrett
Edition: 1
Year: 2003
Language: English
Pages: 384
Book Cover......Page 1
Title......Page 4
Contents......Page 5
Introduction......Page 12
Concepts and contexts......Page 16
Communicating humans but what does that mean?......Page 18
Relationship-based social policy: personal and policy constructions of 'care'......Page 25
Giving voice to the lifeworld. More humane, more effective medical care? A qualitative study of doctor patient communication in general practice......Page 34
Life choices: making antenatal screening decisions......Page 45
Experience and meaning of user involvement: some explorations from a community mental health project......Page 54
Cultural and historical origins of counselling......Page 66
Communication culture: issues for health and social care......Page 74
Postmodernism and the teaching and practice of interpersonal skills......Page 85
Practising reflexivity......Page 95
Analysing aspects of communication......Page 100
The smoke and mirrors of empowerment: a critique of user-professional partnership......Page 103
Feeling powerless: therapists battle for control......Page 111
Beliefs, values and intercultural communication......Page 121
Men talking about fatherhood: discourse and identities......Page 132
Anti-oppressive practice......Page 142
Narrative analysis and illness experience......Page 150
Preparing for linguistically sensitive practice......Page 159
Embarrassment, social rules and the context of body care......Page 168
Technology, selfhood and physical disability......Page 178
The person in the process......Page 188
The necessary and sufficient conditions of therapeutic personality change......Page 190
Compassion fatigue: how much can I give?......Page 205
Do virtues have a role in the practice of counselling?......Page 209
Are there universal human being skills?......Page 220
To communicate and engage: relevant counselling skills......Page 226
Disability and communication: listening is not enough......Page 231
Caring presence: a case study......Page 246
The sociology of emotion as a way of seeing......Page 259
Divisions of emotional labour: disclosure and cancer......Page 270
Rediscovering unpopular patients: the concept of social judgement......Page 281
Steven......Page 293
Communication and relationships in organisations......Page 306
Some unconscious aspects of organisational life: contributions from psychoanalysis......Page 308
The caring organisation......Page 318
The unconscious at work in groups and teams: contributions from the work of Wilfred Bion......Page 326
Imaginising teamwork......Page 336
Going home from hospital an appreciative inquiry study......Page 349
Heaven can wait......Page 358
Why should anyone be led by you?......Page 365
Index......Page 371
