One of the most important requirements of leadership is effective communication. The idea that some people are natural leaders and that others will never learn to show good leadership is now outdated. It has been replaced by the conviction that leadership and communication skills can be learnt. Providing a thorough introduction to skilled interpersonal communication, Communication in Organizations consists of three parts. Part I introduces basic communication skills, and makes a distinction between regulating skills, listening skills and sender skills. Part II considers a number of different dialogues: the interview used to gather information, the selection interview, the employment interview, the performance evaluation interview, the personal problems interview, handling complaints, breaking bad news, and the sales interview. Part III is dedicated to conversations in more complex group situations, discussing decision making, conflict management, negotiations and giving presentations. Practical examples and concrete conversations are used to give students and professionals straight-forward advice on key leadership skills, including motivating people, delegating tasks, leading meetings and overseeing projects. This book will appeal to undergraduate and postgraduate students of psychology as well as those studying business, economics, and the hospitality industry.
Author(s): Henk T. Van der Molen, Yvonne. H. Gramsbergen-Hoogland
Edition: 1
Publisher: Psychology Press
Year: 2006
Language: English
Pages: 224
Book Cover......Page 1
Half-Title......Page 2
Title......Page 4
Copyright......Page 5
Contents......Page 6
List of tables and figures......Page 8
Preface......Page 10
Acknowledgements......Page 11
Introduction......Page 12
Part I Basic communication skills......Page 16
1 Regulating skills......Page 18
2 Listening skills......Page 20
3 Sender skills......Page 28
Part II Dialogues......Page 39
4 Interviewing......Page 41
5 The selection interview......Page 47
6 The job application interview......Page 55
7 The performance evaluation interview......Page 64
8 The personal problems interview......Page 75
9 Handling complaints......Page 86
10 Breaking bad news......Page 91
11 The sales interview......Page 99
Part III Group conversations......Page 107
12 Decision making......Page 108
13 Leading meetings......Page 117
14 Conflict management......Page 127
15 Negotiating......Page 138
16 Giving presentations......Page 147
Appendix A......Page 156
Appendix B......Page 176
References......Page 181
Author index......Page 184
Subject index......Page 187
