The new edition of the Chartered Management Institute's Open Learning Programme has been updated to include the latest management concepts and methodologies. It includes current management concepts, the changing legal framework in which managers operate and the impact of technology in the work environment. The scope of the workbooks has been broadened to enable more generic and stand-alone use of the materialsEach workbook has a new introduction that places the subject area within the context of the managerial role and the end of each section now has a learning summary.The final summaries from the first editions have been replaced with a section entitled Toolkits for Busy Managers that includes links to other workbooks in the series, links to relevant BH / CMI textbooks, further reading, website addresses, and trade journalsUser & mentor guides are now a downloadable resource from BH website. *Processes for effective communication - models, barriers*The impact of e-technology in the workplace*International aspects of communication*Presenting information formally and informally*Facilitating effective meetings
Author(s): Kate Williams
Edition: 2
Year: 2005
Language: English
Pages: 96
Cover......Page 1
Communication in organizations......Page 4
Contents......Page 6
Introduction......Page 8
Objectives......Page 10
The communication process......Page 12
Encoding the message......Page 14
BODY LANGUAGE......Page 15
THE WAY YOU SAY IT......Page 17
THE WORDS YOU CHOOSE......Page 18
CHOOSING THE CHANNEL......Page 19
Decoding the message......Page 20
Effective listening......Page 22
Communication is a two-way process......Page 24
Learning summary......Page 27
References......Page 28
Introduction......Page 30
What's your state of mind?......Page 31
Being assertive......Page 35
RIGHTS......Page 37
Attitudes and assumptions......Page 39
CHALLENGING NEGATIVE ATTITUDES AND ASSUMPTIONS......Page 41
Trust......Page 45
TRUST AT AN ORGANIZATIONAL LEVEL......Page 47
Becoming a more effective communicator......Page 49
Learning summary......Page 53
References......Page 54
Giving feedback......Page 56
HOW TO GIVE FEEDBACK THAT MOTIVATES......Page 59
Influencing......Page 60
Networking......Page 63
Negotiating......Page 66
COMMUNICATION SKILLS AND NEGOTIATING......Page 68
Delivering a presentation or briefing......Page 70
MAKE IT TWO WAY......Page 71
PLAN THE DETAIL......Page 73
RELAX AND DELIVER......Page 74
Into the workplace......Page 76
References......Page 77
Types of meetings......Page 78
Who's who in a meeting......Page 79
Reasons for holding meetings......Page 80
Meeting preparation......Page 85
Managing a discussion......Page 88
Creativity in meetings......Page 90
SIX THINKING HATS......Page 92
MIND MAPPING......Page 93
Writing the minutes......Page 95
Learning summary......Page 97
References......Page 98
Know your purpose......Page 100
Keep it simple......Page 101
HOW TO WRITE CLEARLY......Page 103
Sending e-mails......Page 104
Writing a report......Page 105
CONTENTS OF A REPORT......Page 107
Learning summary......Page 109
Into the workplace......Page 110
Meetings......Page 112
RELEVANT CMI CHECKLISTS......Page 113
