This important volume applies the practice of professional coaching to the hospital setting specifically, imparting the authors’ rich experience of coaching healthcare providers to other coaches working within the field.
The book details how coaches can tailor their skills to the complex world of the modern hospital where physicians, nurses, medico-technical staff, managers, and administrators must carefully coordinate their efforts to be successful in high-stakes situations. It moves through the various stages of coaching, starting from the initial contact with management to the different applications of individual and team coaching, addressing common client issues including failing leadership, crisis, conflict, violence, and burnout. Each chapter includes clinical vignettes and theoretical ideas supported by field-specific research and literature. The book’s final reflection proposes changes to be considered to improve the functioning of hospital care teams, job satisfaction of healthcare professionals, and, ultimately, patient outcomes.
Coaching Phsycians and Healthcare Professionals is essential reading for professional coaches and mentors active in the hospital setting, as well as coaches in training, consultants, and all hospital professionals.
Author(s): René Chioléro, Véronique Haynal
Publisher: Routledge
Year: 2022
Language: English
Pages: 331
City: London
Cover
Half Title
Title Page
Copyright Page
Contents
Preface
Coaching meets our moment
Acknowledgments
Introduction
Why write a book on coaching in hospitals?
A change of perspectives
Our philosophy, conviction, and approach to coaching
Book design and construction
What does the book contain?
Part I: Fundamentals of coaching
Part II: Practice of hospital coaching
Part III: Views on coaching learning and avenues to humanize the hospital environment
Note
Part I: Fundamentals of coaching
1. Coaching-related methods at hospital
Introduction
Essential characteristics of coaching and elements of method
Knowledge, skills, and competences
Ethical aspects
Usefulness of coaching
Various types of coaching
Internal coaching
Mentoring at hospital
External coaching
Life coaching and psychotherapy
What are the differences?
History
Differences between coaching and psychotherapy training
Differences and similarities between life coaching and psychotherapy
Alarm signals
Conclusion
Bibliography
2. The coaching relationship
Introduction
Specific aspects of coaching relationship
Comparing coaching and care relationships
Trust
How trust is built
How do you know when to trust "without risk"
What hinders or prevents trust
Communication
Nonverbal communication
Team communication
Empathy and compassion
Empathy and compassion: where do they come from?
"Active" or "benevolent" listening
Conclusion
Notes
Bibliography
Further readings
3. Supervision, a Necessity!
Introduction
What is supervision?
Supervision of a group of care providers—a model for a group of coaches' supervision
Conclusion
Notes
Bibliography
Further readings
Part II: Practice of hospital coaching
4. Healthcare providers and their professional culture
Introduction
Culture of care providers: basic aspects
Rituals and symbols of the medical profession
Significant differences among medical specialties
The issue of death
Professional identity
The "explanatory model"
Common myths and beliefs
The high and dominant position of the doctor
Interdisciplinary relationships: doctors and nurses
Messages for the coach
Conclusion
Notes
Bibliography
5. Coaching: from request to contract
Introduction
Basics of hospital organization
Missions
Types of hospitals
Medical and nurse organization
Administrative staff and care providers: different cultures
Coaching request
Working with the medical director
Demand analysis
Meeting the stakeholders of the coaching
The beneficiary of coaching
Prescribed or requested coaching
Tripartite (or quadripartite) meeting
Goals and objectives
Steps to the contract
Conclusion
Note
Bibliography
6. Executive coaching for leadership
Introduction
Fundamental processes and models
Competences and abilities
Difficult decisions
Leading a department
Emotional intelligence, an essential ability
Personal and spiritual development
A closer look at medical leadership
Conclusion
Bibliography
Further readings
7. Life coaching
Introduction
The beginning and first sessions
Starting coaching and setting objectives
Using a wide approach and an efficient technique
A prolonged support
Professional transitions
Ending a life coaching
Conclusion
Notes
Bibliography
Further readings
8. Coaching healthcare teams
Introduction
Groups and teams
Shared mental models
Medical teams: a cultural envelope
Weight of the medical hierarchy
Team coaching: getting started
Carrying on coaching
The drama triangle: a trap to avoid
Team dynamics
Work on the department project
Leadership
Decision-making processes
Defining roles and delegating tasks
When the coach has difficulties or is defeated
Conclusion
Notes
Bibliography
Further readings
9. Coaching through crisis
Introduction
Crisis: types and impact
Alteration of cognition
Coaching progress
Assessing the capability of the client
Initial strategies
Developing resilience
Selfcare
Post-crisis growth
Analysis grids: individual and team coaching
Grid for individual coaching
Grid for team coaching
Conclusion
Note
Bibliography
Further readings
10. Care provider: a difficult profession. Coaching in case of burnout and mental health problems
Introduction
Burden of healthcare practice
Mental and psychological health of care providers
What is burnout?
Coaching through burnout
Prevention of burnout
Conclusion
Bibliography
Further readings
11. Conflicts and violence in hospitals
Introduction
General considerations
Conflicts in the hospital: frequency, causes, and contributing factors
The operating theater as an example
Difficult people
Example of intensive care
Interpersonal conflicts
Conflicts within teams
The scapegoat
Clans
Conflicts between teams
Academic conflicts
Violence and harassment
Violence and harassment among in-training nurses and physicians
Conclusion
Notes
Bibliography
Further readings
Part III: Views on coaching learning and avenues to humanize the hospital environment
12. Discovering coaching, overcoming fundamental skills and gaining experience
Introduction
Practice of coaching at the hospital: Véronique's point of view
Practice of coaching at the hospital: René's point of view
Becoming a student
Being a professional coach: difficulties, surprises, and rewards
A comparative perspective about basic techniques, emotional work, critical moments, and decision-making
Working with emotions
Critical moments in coaching
Difficulty in the decision-making process
Coaching at hospital: using a wide approach and various techniques
Conclusion
Notes
Bibliography
Further readings
13. Viewpoints, perspectives, and conclusion
Introduction
The hospital, viewpoints of psychologist and coach
The hospital, viewpoints of doctor and coach
Promoting systemic changes to prepare the hospital of tomorrow
Proposals
Final comments and conclusion
Notes
Bibliography
Index