Wiley Publishing, Inc.,2014, 46p.
Cloud-based phone systems have revolutionized the way people and businesses communicate. A business’s telephone system has transformed from a room full of switches and other types of hardware and wires to a service that is purchased and operates on computers located in some far-off data center.
Cloud phone systems (also referred to as cloud phone services) are the logical progression of the Voice over Internet Protocol (VoIP) technology that has drastically changed what is thought of as a telephone call. The same network you use to transmit movies and videos, social networking data, and email can also be used to transmit telephone calls.
This book explains what the cloud is, how phone services are hosted on the cloud, and which features are important to small businesses, virtual workers, medium to large enterprises, and call centers. I explain how cloud phone services can enhance your business and which features you may require to meet your particular needs.
You don’t have to read this book from cover-to-cover or even in order. If you need no introduction to the cloud, then you can feel free to dive right into the meat of the book that discusses features of cloud phone systems.Introduction.
About This Book.
How This Book Is Organized.
Introducing Cloud Phone Services.
Examining the Advantages of Cloud Phone Services.
Examining Cloud Phone Services for Today’s Business Requirements.
Examining Cloud Phone Services for the Call Center.
Top Ten Reasons to Use Cloud Phone Services.
