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Cloud Computing Best Practices for Managing and Measuring Processes for On-demand Computing, Applications and Data centers in the Cloud with SLAs

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Examines Cloud Computing infrastructure, service management, committed availability, reliability, measurement tools & best practices, with in-depth focus on risks & returns.

Author(s): Haley Beard
Year: 2008

Language: English
Pages: 162

Cover
......Page 1
Foreword......Page 2
Contents......Page 3
1 Introduction......Page 6
2 Common Terminology......Page 10
3 The Service Lifecycle......Page 13
4 Service Strategy......Page 17
5 Service Design......Page 38
6 Service Transition......Page 74
7 Service Operation......Page 103
8 Continual Service Improvement......Page 137
9 Glossary......Page 158
10 Certification......Page 161