CIMA Learning System 2007 Organisational Managementand Information Systems (CIMA Managerial Level 2008)

copyright......Page 3
contents......Page 4
How to use your CIMA Learning System......Page 12
Guide to the icons used within this text......Page 13
Planning......Page 14
Tips for effective studying......Page 15
Learning outcomes......Page 16
Syllabus content......Page 17
Syllabus content......Page 18
Syllabus content......Page 19
Syllabus content......Page 20
1.1 Introduction......Page 22
1.2.1 The central processing unit......Page 23
1.2.3 Data-capture devices......Page 24
1.3 Software components of a computer system......Page 25
1.4 Computer system configurations......Page 26
Solution......Page 27
1.5.1 Network topology......Page 28
1.5.3 Internet, Intranet and Extranet......Page 30
Solution......Page 31
Exercise 1.5 Reflection......Page 33
1.7 Databases and database management systems......Page 34
1.7.2 Database objectives, advantages and disadvantages......Page 35
1.7.3 Database: contemporary developments......Page 36
1.8.1 Key features of a system......Page 37
Solution......Page 38
1.8.2 Types of systems......Page 39
1.8.3 Feedback control loops......Page 41
1.9 Systems analysis and design......Page 42
1.9.2 Requirements for a new system......Page 44
1.9.3 Systems selection and sourcing alternatives......Page 45
Solution......Page 46
1.10 Analysis and design documentation techniques......Page 47
1.10.1 Data flow diagrams......Page 48
1.10.2 Entity relationship modelling......Page 49
1.10.3 Entity life histories analysis......Page 50
1.10.4 Decision tables......Page 51
1.11.2 Testing......Page 54
1.11.4 Changeover approaches......Page 55
1.11.5 Systems operation......Page 56
1.12 Post-implementation challenges......Page 58
Training methods may include the following......Page 59
1.13.2 Managing outsourced solutions......Page 60
References and further reading......Page 61
Automation nation......Page 62
E&Y moves from manual to automation......Page 63
More questions than answers......Page 64
Deciding factors?......Page 65
Masters of automation: systems will make new distribution models possible and profitable......Page 67
Discussion points......Page 69
Question 2......Page 70
Question 4......Page 71
Solution 1......Page 72
Solution 2......Page 73
Solution 3......Page 74
Solution 4......Page 75
2.1 Introduction to marketing......Page 76
2.2 Marketing as a business philosophy......Page 77
Exercise 2.2 For reflection......Page 78
2.3 The marketing mix......Page 79
2.4 Product......Page 80
2.4.1 The product life cycle......Page 81
2.4.2 Investing in products......Page 82
2.5.1 Direct marketing......Page 83
2.5.3 Teleshopping......Page 84
2.6 Promotion......Page 85
2.6.1 Promotion: push and pull policies......Page 86
2.6.3 The selling mix......Page 87
2.7 Price......Page 88
Solution......Page 89
2.8.1 People......Page 90
2.9 Product placement......Page 91
2.9.2 The bases for segmentation......Page 92
2.9.4 Distributions channels......Page 93
2.10 Market positioning......Page 94
2.11.1 Fast-moving consumer goods......Page 95
Exercise 2.10......Page 96
Solution......Page 97
2.12 Market research......Page 98
2.12.2 Market research and sales forecasting......Page 100
2.12.4 Market research and sales potential......Page 101
2.13.1 E-business (e-commerce)......Page 102
2.14.1 Process involved......Page 103
2.14.4 Agreement and monitoring......Page 105
2.14.5 Social responsibility in a marketing context......Page 106
References and further reading......Page 107
Right people place time......Page 108
Tracing trends......Page 109
Perfect match......Page 110
Jordans goes the distance with targeting......Page 111
Beauty before age......Page 112
Get 'em while they're young......Page 114
Act your age......Page 115
Hard Questions from Google; Asking advertisers: What's the right amount to spend?......Page 116
Question 2......Page 118
Solution 1......Page 120
Solution 2......Page 121
Solution 3......Page 123
Solution 4......Page 124
3.1 Introduction......Page 126
Exercise 3.2......Page 127
3.3.1 Taylor......Page 128
3.3.2 Schein......Page 129
3.3.3 McGregor......Page 130
3.4.2 Herzberg......Page 131
3.5 Process theories of motivation......Page 132
Exercise 3.5......Page 133
Solution......Page 134
3.6.1 System aims......Page 135
3.6.2 Design considerations......Page 136
3.6.3 Job evaluation......Page 137
3.6.4 Types of pay structure......Page 138
3.6.6 Performance-related pay: piece rates and sales bonuses......Page 139
3.6.7 Appraisal based performance-related pay (PRP)......Page 140
Solution......Page 141
3.7 Total reward packages......Page 142
3.8 Ethics in management......Page 143
References and further reading......Page 144
More than money......Page 146
Incentives: The rewards of work......Page 148
Question 2......Page 152
Solution 1......Page 154
Solution 2......Page 155
4.2 Human resource management in overview......Page 158
4.3 Human resource management as strategy......Page 160
Exercise 4.2......Page 163
4.4.1 Why undertake human resource planning?......Page 164
Exercise 4.3 For reflection......Page 165
4.4.2 Planning: some influencing factors......Page 167
Solution......Page 168
4.4.3 Dimensions and content of a human resource plan......Page 169
Exercise 4.5......Page 172
Solution......Page 173
4.5.1 Job analysis......Page 174
4.5.3 Person specifications......Page 175
4.5.4 Recruitment......Page 176
4.5.5 Selection techniques in overview......Page 179
4.5.6 Selection techniques: interviews......Page 180
4.5.7 Selection techniques: tests......Page 181
4.5.8 Selection techniques: other issues......Page 183
4.5.9 Post-interview considerations......Page 184
4.5.11 The process of induction......Page 185
4.6 Developing the human resource......Page 187
4.6.1 Learning......Page 188
4.6.2 Management development......Page 189
4.6.4 Training......Page 190
Solution......Page 193
4.6.5 Job redesign......Page 195
4.7 Appraisals......Page 196
4.8.2 Redundancy......Page 199
4.9 Career development......Page 201
4.10.1 Flexible structures......Page 202
Exercise 4.8......Page 203
Solution......Page 204
References and further reading......Page 205
Employee appraisals......Page 208
Chicken Coup......Page 210
Brainfood: Crash course in . . . developing future leaders......Page 213
Discussion questions......Page 214
Question 2......Page 216
Question 3......Page 217
Solution 1......Page 218
Solution 2......Page 219
Solution 3......Page 220
5.2 A background to the management of operations......Page 224
5.2.1 Operations: some history......Page 225
5.2.2 Operations: contemporary thinking......Page 226
Solution......Page 227
5.4 Managing supply......Page 229
5.5 Strategic issues......Page 231
5.6 Managing inventory......Page 233
5.7 Operations flows......Page 234
5.7.4 Just-in-time (JIT)......Page 235
5.8 Managing capacity......Page 236
5.9 Manufacturing......Page 237
5.11 Operations in services and manufacturing......Page 238
5.12.1 Quality: manufacturing organisations......Page 239
Exercise 5.6......Page 241
5.13 Quality: learning from Japanese models......Page 242
5.14 Thinking in quality management......Page 244
Solution......Page 245
5.15 Quality as a concept......Page 246
5.16.1 Basic control......Page 247
5.16.2 Quality control......Page 248
5.16.3 Quality assurance......Page 249
5.17.1 ISO 9000:2000 series......Page 250
5.17.3 Criticisms of quality accreditation......Page 251
Exercise 5.9......Page 252
Solution......Page 253
5.19.1 Costs of quality management......Page 254
5.19.2 Implementing TQM......Page 255
5.19.3 An integrated approach to the management of quality......Page 256
5.20.2 Kaizen......Page 257
Exercise......Page 258
5.21.1 Benchmarking......Page 259
5.21.2 Business Process Re-engineering (BPR)......Page 260
5.22 Innovation, IT and IS......Page 261
5.23 Quality auditing......Page 262
5.24 Performance measurement and improvement......Page 263
References and further reading......Page 264
Hello, good buys......Page 266
Stop Me Before I Kaizen Again......Page 268
Get Your Ticket Punched......Page 269
References......Page 270
Question 2......Page 272
Question 4......Page 273
Solution 1......Page 274
Solution 2......Page 275
Solution 3......Page 276
Solution 4......Page 278
6.1 Introduction......Page 280
6.2 External change triggers......Page 281
Solution......Page 282
6.3.1 Organisational development (OD)......Page 283
6.3.2 The change agent......Page 284
Exercise 6.2......Page 285
6.5.1 Planned or emergent change......Page 286
6.5.3 Step change......Page 287
6.6.1 Attitudes to change......Page 288
6.6.2 Overcoming resistance to change......Page 289
Exercise 6.3......Page 290
Solution......Page 291
6.6.3 Managerial barriers......Page 292
6.7.2 A staged approach to change......Page 293
6.7.3 Identifying forces for and against change......Page 294
6.7.5 Change through ÎbalancingÌ......Page 295
6.7.6 Change through organisational learning......Page 296
6.8.1 Growth by acquisition......Page 297
6.8.2 Growth by organic means......Page 298
6.8.4 Unbundling, downsizing and rightsizing......Page 301
6.8.5 Managing decline......Page 302
Solution......Page 303
6.8.6 Decision making and ethical dimensions......Page 304
6.9 The context and style of change......Page 305
References and further reading......Page 306
Forever changing......Page 308
Question 2......Page 314
Question 3......Page 315
Question 4......Page 316
Solution 2......Page 318
Solution 3......Page 320
Solution 4......Page 321
Planning......Page 322
Tips for the final revision phase......Page 323
Section B: compulsory short answer questions......Page 324
Examination-standard revision questions and solutions......Page 325
A Style Revision Questions......Page 330
Solutions to A Style Revision Questions......Page 336
B Style Revision Questions......Page 342
Solutions to B Style Revision Questions......Page 346
C Style Revision Questions......Page 354
Solutions to C Style Revision Questions......Page 362
Intermediate Level Organisational Management and Information Systems (Paper P4)......Page 380
Paper......Page 381
Question One......Page 382
Question Two......Page 386
Question Three......Page 388
Question Four......Page 389
Brief Guide......Page 390
Question One......Page 392
Question Two......Page 394
Question Three......Page 399
Question Four......Page 402
Index......Page 404