The wholesale capture and distribution of knowledge over the last thirty years has created an unprecedented need for organizations to manage their knowledge assets. Knowledge Management (KM) addresses this need by helping an organization to leverage its information resources and knowledge assets by "remembering" and applying its experience. KM involves the acquisition, storage, retrieval, application, generation, and review of the knowledge assets of an organization in a controlled way. Today, organizations are applying KM throughout their systems, from information management to marketing to human resources. Applying Knowledge Management: Techniques for Building Corporate Memories examines why case-based reasoning (CBR) is so well suited for KM. CBR can be used to adapt solutions originally designed to solve problems in the past, to address new problems faced by the organization. This book clearly demonstrates how CBR can be successfully applied to KM problems by presenting several in-depth case-studies. Ian Watson, a well-known researcher in case-based reasoning and author of the introductory book, Applying CBR: Techniques for Enterprise Systems has written this book specifically for IT managers and knowledge management system developers. * Provides 7 real-world applications of knowledge management systems that use case-based reasoning techniques.* Presents the technical information needed to implement a knowledge management system.* Offers insights into the development of commercial KM CBR applications* Includes information on CBR software vendors, CBR consultants and value added resellers
Author(s): Ian Watson
Edition: 1
Year: 2003
Language: English
Pages: 250
Front Cover......Page 1
Applying Knowledge Management......Page 4
Copyright Page......Page 5
Contents......Page 8
Preface......Page 16
Part I: Corporate Memory......Page 22
1.1 Introduction......Page 24
1.2 A Definition of Knowledge Management......Page 25
1.3 Why Manage Knowledge?......Page 26
1.4 What Is Knowledge?......Page 28
1.5 What Knowledge Should I Be Managing?......Page 31
1.6 Toward a Knowledge Framework......Page 32
1.7 Knowledge Management Activities......Page 34
1.8 A Methodology for Knowledge Management......Page 36
1.9 Vignette: Managing Knowledge at Microsoft......Page 39
1.10 Conclusion......Page 41
2.1 Introduction......Page 44
2.2 What Is CBR?......Page 45
2.4 The CBR-Cycle......Page 46
2.5 Cases......Page 48
2.6 Case Storage and Indexing......Page 50
2.7 Key Assumptions......Page 51
2.8 Conceptualizing CBR......Page 53
2.9 CBR Processes......Page 55
2.10 Conclusion......Page 65
Part II: Case Studies......Page 68
3.1 Introduction......Page 70
3.2 The Problem......Page 71
3.3 The Knowledge Management Solution......Page 76
3.4 Conclusion......Page 105
4.1 Introduction......Page 108
4.2 The Problem......Page 109
4.3 The Knowledge Management Solution......Page 112
4.4 System Demonstration......Page 135
4.5 Maintenance......Page 138
4.6 Benefits......Page 139
4.7 Conclusion......Page 141
5.1 Introduction......Page 142
5.2 The Problem......Page 143
5.3 The Knowledge Management Solution......Page 145
5.4 System Demonstration......Page 155
5.5 Benefits......Page 157
5.6 Conclusion......Page 158
6.1 Introduction......Page 160
6.2 The Problem......Page 161
6.3 The Knowledge Management Solution......Page 164
6.4 System Demonstration......Page 179
6.5 Conclusion......Page 180
7.1 Introduction......Page 184
7.2 The Problem......Page 185
7.3 The Knowledge Management Solution......Page 189
7.4 System Demonstration......Page 194
7.5 Benefits......Page 197
7.6 Conclusion......Page 198
8.1 Introduction......Page 200
8.2 The Problem......Page 201
8.3 The Knowledge Management Solution......Page 202
8.4 System Demonstration......Page 211
8.5 Benefits......Page 213
8.6 Maintenance......Page 214
8.7 Conclusion......Page 220
9.1 Introduction......Page 222
9.2 The Problem......Page 223
9.3 The Knowledge Management Solution......Page 226
9.4 System Demonstration......Page 231
9.5 Benefits......Page 233
9.6 Conclusion......Page 234
Part III: Conclusion......Page 236
10.1 Introduction......Page 238
10.3 Prior Solutions......Page 239
10.4 CBR Software and Development Methodology......Page 241
10.5 Existing Process Analogous to CBR......Page 243
10.6 Acquisition and Processing of Cases......Page 244
10.7 Number of Cases and Case Bases......Page 246
10.8 Case Representation......Page 248
10.10 Case Revision......Page 249
10.11 Case Review......Page 251
10.12 Organizational Change......Page 252
10.13 Conclusion......Page 253
Appendix: Resources......Page 256
Index......Page 262
