Книга Apple Training Series: Desktop and Portable Systems Apple Training Series: Desktop and Portable Systems Книги Компьютеры и сети Автор: Marc Asturias, Moira Gagen Год издания: 2007 Формат: pdf Издат.:Peachpit Press Страниц: 624 Размер: 8,4 Mb ISBN: 0321455010 Язык: Английский0 (голосов: 0) Оценка:This authoritative, Apple-Certified training course is designed both for professionals who support Apple computers as well as Macintosh enthusiasts who want to upgrade, service, or troubleshoot their favorite systems. Fully revised, this third edition includes Apple's new models with Intel processors, the MacBook Pro, Mac mini, and iMac. Keyed to the learning objectives of the Apple Desktop Service and Apple Portable Service certification exams, this is the companion curriculum used in AppleCare Technician Training courses worldwide. The book starts out with basic computer theory and underlying technologies, then moves on to cover everything from networking to the nitty-gritty steps and diagrams for upgrading and troubleshooting six sample computer models.
Author(s): Marc Asturias, Moira Gagen
Series: Apple Training Series
Edition: 3
Publisher: Peachpit Press
Year: 2007
Language: English
Commentary: 10023
Pages: 624
Apple Training Series: Desktop and Portable Systems, Third Edition......Page 1
Contents......Page 4
Getting Started......Page 12
Tools and Practices......Page 18
Lesson 1 Reference Materials......Page 20
One-Stop Shopping......Page 21
Finding Support Information......Page 23
Upgrade Information......Page 30
Resources for Locating Trouble......Page 33
Resources for Resolving an Issue......Page 41
Lesson Review......Page 45
Lesson 2 Software Tools......Page 48
System Profiler......Page 50
Quick Fix Tools......Page 54
Diagnostic Software......Page 67
Other Apple Troubleshooting Tools......Page 80
Lesson Review......Page 85
Lesson 3 General Troubleshooting Theory......Page 88
Goals and Processes......Page 89
Troubleshooting Process......Page 91
Gather Information......Page 93
Verify the Issue......Page 100
Try Quick Fixes......Page 102
Systematic Fault Isolation......Page 107
Research in Additional Resources......Page 113
Repair or Replace the Faulty Item......Page 114
Verify the Repair......Page 115
Inform the User and Complete Administrative Tasks......Page 116
Lesson Review......Page 117
Lesson 4 Safe Working Procedures and General Maintenance......Page 122
ESD Prevention......Page 123
CRT Safety Procedures......Page 126
Liquid Coolants......Page 135
iMac Power Supply......Page 137
Booting to EFI......Page 138
General Maintenance......Page 139
General Best Practices......Page 145
Lesson Review......Page 146
Lesson 5 Hardware Tools......Page 150
Using the Right Tools......Page 151
Tools Common to Desktops and Portables......Page 152
Desktop Tools......Page 154
Portable Tools......Page 157
Lesson Review......Page 159
Common Hardware and Technologies......Page 160
Lesson 6 Power Management......Page 162
Power Management Components......Page 163
Power Conservation......Page 172
Troubleshooting......Page 178
Lesson Review......Page 180
Lesson 7 Wireless......Page 184
Required Tools and Equipment......Page 185
Basic Terms......Page 186
AirPort Hardware Overview......Page 189
AirPort Extreme Card......Page 193
AirPort Extreme Base Station......Page 195
AirPort Extreme Base Station(PoE/UL 2043)......Page 197
AirPort Express Base Station......Page 199
Setting Up a Wireless Client......Page 202
Creating a Computer-to-Computer Network......Page 208
Configuring Base Stations for Internet Access......Page 209
Interference Sources......Page 213
Basic AirPort Security......Page 214
Bluetooth......Page 215
Lesson Review......Page 219
Lesson 8 Network Troubleshooting......Page 222
Network Components......Page 223
Troubleshooting Tools......Page 227
Troubleshooting Steps......Page 238
Lesson Review......Page 255
Desktops......Page 260
Lesson 9 About iMac Models......Page 262
The iMac G4 Models......Page 263
The iMac G5/Intel Models......Page 265
Lesson Review......Page 271
Lesson 10 Upgrading an iMac......Page 276
Identifying the System......Page 277
Do-It-Yourself (DIY)......Page 279
Required Tools and Equipment......Page 280
Upgrading RAM on an iMac......Page 281
Lesson Review......Page 285
Lesson 11 Taking Apart an iMac (24-inch)......Page 288
Taking Apart the iMac (24-inch)......Page 289
Lesson Summary......Page 298
Lesson 12 Troubleshooting an iMac (24-inch)......Page 300
Startup Key Combinations......Page 301
Diagnostic LEDs......Page 302
SMC Reset......Page 304
Symptom Charts......Page 305
Lesson Review......Page 333
Lesson 13 About Mac mini Models......Page 336
Mac mini......Page 337
Lesson Review......Page 339
Lesson 14 Upgrading a Mac mini......Page 342
Opening a Mac mini......Page 343
Removing the Hard Drive......Page 350
Installing RAM......Page 351
Lesson Review......Page 353
Lesson 15 Taking Apart a Mac mini......Page 356
Required Tools and Equipment......Page 357
Preliminary Steps......Page 358
Logic Board......Page 365
Lesson Summary......Page 368
Lesson 16 Troubleshooting a Mac mini......Page 370
Resetting PRAM and NVRAM......Page 371
Resetting the SMC......Page 372
Symptom Charts......Page 375
Lesson Review......Page 400
Lesson 17 About Mac Pro......Page 402
Mac Pro (August 2006)......Page 403
Lesson Review......Page 405
Lesson 18 Upgrading a Mac Pro......Page 408
Opening a Mac Pro......Page 409
Installing RAM......Page 412
Installing a Hard Drive......Page 416
Adding a PCI Express Card......Page 420
Lesson Review......Page 426
Lesson 19 Taking Apart a Mac Pro......Page 428
Taking Apart a Mac Pro......Page 429
Lesson Summary......Page 440
Lesson 20 Troubleshooting a Mac Pro......Page 442
General Information......Page 443
Symptom Charts......Page 460
Lesson Review......Page 470
Portables......Page 472
Lesson 21 About MacBook Models......Page 474
MacBook (13-inch)......Page 475
Lesson Review......Page 477
Lesson 22 Upgrading a MacBook......Page 480
Before You Do Anything......Page 481
Opening a MacBook......Page 482
Installing RAM......Page 484
Upgrading the Hard Drive......Page 488
Closing a MacBook......Page 491
Lesson Review......Page 492
Lesson 23 Taking Apart a MacBook......Page 494
Taking Apart a MacBook......Page 495
Lesson Summary......Page 512
Lesson 24 Troubleshooting a MacBook......Page 514
Symptom Charts......Page 515
Lesson Review......Page 533
Lesson 25 About MacBook Pro Models......Page 536
MacBook Pro......Page 537
MacBook Pro (17-inch)......Page 538
Lesson Review......Page 539
Lesson 26 Upgrading a MacBook Pro......Page 542
Required Tools and Equipment......Page 543
Removing the Battery......Page 544
Installing RAM......Page 545
Lesson Review......Page 552
Lesson 27 Taking Apart a MacBook Pro......Page 554
Required Tools and Equipment......Page 555
Taking Apart the MacBook Pro......Page 556
Lesson Summary......Page 567
Lesson 28 Troubleshooting a MacBook Pro......Page 570
General Information......Page 571
Symptom Charts......Page 576
Lesson Review......Page 609
A......Page 611
B......Page 612
D......Page 613
F......Page 614
I......Page 615
M......Page 616
P......Page 618
R......Page 619
S......Page 620
T......Page 621
X......Page 624
