Author(s): Tracy Hapster, Susan Adams
Publisher: CRC Press
Year: 2017
Language: English
Pages: 361
Half Title......Page 1
Title Page......Page 5
Copyright Page......Page 6
Dedication......Page 7
Table of Contents......Page 9
Editor’s Note......Page 15
Forewords......Page 16
Authors’ Note......Page 19
Acknowledgments......Page 21
Section I: INTRODUCTION
......Page 23
1: The Critical Value of 911 Call Analysis
......Page 25
The 911 Study......Page 27
2: Case Study: Mr. and Mrs. Hunt
......Page 31
What If?......Page 35
Section II: WHO IS THE CALL ABOUT?
......Page 37
3: Does the Caller Demand Help?
......Page 39
4: Does the Caller Provide an Immediate Assessment of the Victim?
......Page 45
5: Who Is the Caller’s Focus?
......Page 49
6: Does the Caller Accept the Victim’s Death?
......Page 55
7: Does the Caller Provide Aid to the Victim as Directed?
......Page 61
Section III: WHAT IS THE CALL ABOUT?
......Page 69
8: Is the Information Relevant?
......Page 71
9: How Does the Caller Describe the Situation?
......Page 77
10: How Does the Caller Prioritize the Information?
......Page 81
11: How Does the Caller Describe the Conditions?
......Page 85
Section IV: HOW IS THE CALL MADE?
......Page 89
12: Does the Caller Express Urgency or No Urgency?
......Page 91
13: Is the Caller Fearful?
......Page 95
14: Is the Caller in Close Proximity to the Victim?
......Page 101
15: Does the Caller Begin with Initial Sounds or with Initial Delays?
......Page 105
16: Does the Caller Use Aggressive Demands or Passive Defenses?
......Page 111
Defendant Mentality......Page 115
Ingratiating Remarks......Page 117
Insults or Blames Victim......Page 120
Minimizes......Page 123
Freudian Slips......Page 125
Non Sequiturs......Page 128
Cooperation with Dispatcher......Page 133
Dispatcher Confusion......Page 135
Diversion......Page 137
Equivocation......Page 138
Evasion......Page 142
Hangs Up......Page 146
Only Answers What’s Asked......Page 147
Pauses......Page 148
Repetition......Page 153
Self-Interruption......Page 155
Short Answers......Page 158
Unintelligible Comments......Page 162
Section V: INDEPENDENT GUILTY INDICATORS
......Page 167
18: Attempts to Convince
......Page 169
19: Awkward Phrases
......Page 177
20: Conflicting Facts
......Page 181
21: “Huh?” Factor
......Page 185
22: “I Don’t Know”
......Page 189
23: Isolated “Please”
......Page 193
24: Lack of Contractions
......Page 197
25: No Modulation
......Page 201
26: Unexplained Knowledge
......Page 209
Section VI: TRENDING INDICATORS
......Page 215
Apology to Victim......Page 217
Asking Permission......Page 218
Calling Another......Page 220
Dispatcher as Witness......Page 221
Eyes Comments......Page 224
Nervous Laughter......Page 225
Possession of a Problem......Page 228
Recounting Dialogue......Page 229
Section VII: PRACTICAL APPLICATIONS
......Page 233
28: Does the Call Match the Scene?
......Page 234
29: Create a Timeline: Murder Does Not Happen in a Vacuum
......Page 240
Section VIII: 911 ANALYSIS TIPS FOR THE LAW ENFORCEMENT TEAM
......Page 248
30: 911 Analysis Tips for the Law Enforcement Team: Dispatchers
......Page 250
31: 911 Analysis Tips for the Law Enforcement Team: Patrol Officers
......Page 260
32: 911 Analysis Tips for the Law Enforcement Team: Investigators
......Page 266
33: 911 Analysis Tips for the Law Enforcement Team: Prosecutors
......Page 270
Section IX: CASE STUDIES
......Page 276
34: Case Studies
......Page 278
Epilogue......Page 302
Appendix A: Case Study Analyses......Page 304
Appendix B: Glossary of Terms......Page 348
Index......Page 354
About the Authors......Page 360
