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[ABNT NBR 15842:2010] Qualidade de serviço para pequeno comércio

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Author(s): ABNT - Associação Brasileira de Normas Técnicas; SEBRAE - Serviço Brasileiro de Apoio às Micro e Pequenas Empresas, Alexandre Eliasquevitch Garrido; Denise Port Nascimento
Series: Guia de implementação
Publisher: ABNT - Associação Brasileira de Normas Técnicas
Year: 2012

Language: Portuguese
Pages: 51
City: Rio de Janeiro
Tags: Gestão da qualidade; Normalização; Comércio