Автор неизвестен. МГИМО, 2011.
Учебное пособие по деловой корреспонденции с большим количеством примеров и упражнений.
Состоит из 39 блоков, которые включают:
Business Letter Layout
E-mails
Business contacts 1 (Introducing a firm, a service, a product)
Business contacts 2 (Exhibitions and conferences)
Business contacts 3 (Initiating a deal)
Telephoning 1 (Getting through)
Telephoning 2 (Appointments)
Enquiries and replies to enquiries 1
Enquiries and replies to enquiries 2
Quotations and offers
Orders and execution of orders
General conditions of sale 1
General conditions of sale 2
Negotiating prices and terms 1 (Revision of prices. Accepting and declining offers and orders)
Negotiating prices and terms 2 (Revision of terms)
Negotiating prices and terms 3 (Business incentives)
Memorandums and minutes of meeting
Agents 1 (Defining an agency)
Agents 2 (Agency agreement (sales of products))
Agents 2 (Agency agreement (sales of services))
Payment 1 (Payment terms)
Payment 2 (Payment methods)
Payment 3 (Settling accounts)
Export contracts 1 (Exporting commodities. Crude oil)
Export contracts 2 (Exporting commodities. Cement. Copper blister)
Export contracts 3 (Exporting machinery)
Export contracts 4 (Correspondence relating to export contracts)
Import contracts 1 (General conditions of delivery)
Import contracts 2 (Terms and conditions of sale)
Import contracts 3
Import contracts 4 (Importing hardware and software)
Import contracts 5 (Correspondence relating to import contracts)
Claims 1 (Claims and complaints)
Claims 2 (Delay in delivery. Short- or non-delivery)
Claims 3 (Damage and unsatisfactory packing)
Claims 4 (Inferior quality)
Claims 5 (Complaints in connection with transportation and payment)
Banking 1 (Documentary credit)
Banking 2 (Documentary collection. Some aspects of commercial banking)
