Emotional Intelligence explains why, despite equal intellectual capacity, training, or experience, some people excel while others of the same caliber lag behind. Certain competencies are found repeatedly in high performers at all levels, from customer service representatives to CEOs. As trainers we must find ways to build these talents labeled EQ (emotional intelligence quotient). The 50 reproducible activities in this resource book focus on developing the following set of talents: self-awareness and control, empathy, social expertness, personal influence, and mastery of vision.
Selected Contents Emotional Intelligence — What Is It?
A Coach’s / Trainer’s Guide to Helping Leaders Improve EQ
How to Use This Guide
Guide to the 50 EQ Activities
Suggested Training Formats
Action / Reaction
Visions Apply to People Too
Advice from the Pros
Steps for Growth
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