This collection of activities, self-assessments, and exercises is especially useful as a resource to introduce the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity.
The book is fully reproducible and flexibly organized in two sections. Part One includes twenty-five interactive group learning activities to explore conflict and provide practice in skills that help to resolve it. Part Two consists of twenty-five individualized exercises and assessments that are ideal for pre-work prior to group training sessions, or they can be distributed to participants for their own self-development. All of the activities and assessments are reproducible and include participant materials and notes for the instructor
Author(s): Jonamay Lambert, Selma Myers, Robie Grant, Suzanne Bay, Eileen Klockars
Series: 50 Activities Series
Edition: Lslf
Publisher: HRD Press, Inc
Year: 2000
Language: English
Commentary: 56626
Pages: 187
Table of Contents......Page 4
Introduction......Page 10
I-EXPLORING CONFLICT......Page 14
Defining Conflict:Where Do You Stand?......Page 16
Two Responses to Conflict:Fight or Flight......Page 20
How Can We Both Win?A Quick Demonstration......Page 22
II-KNOW YOURSELF......Page 24
Individual Conflict Styles:A Zoological Approach......Page 26
Identifying Helpful Communication Styles......Page 28
I Lose—You Lose......Page 30
Approaches to Conflict:Role-Play Demonstration......Page 32
When Conflict Creates Stress,Don’t Just Stand There!......Page 38
Introduction to Listening:A Self-Inventory......Page 40
III-UNDERSTANDING CONFLICT......Page 46
Tug of War or Peace......Page 48
Red Flags......Page 50
Benefits and Barriers: ExploringThird-Party Intervention......Page 52
Mismatched? Are YouReading the Nonverbal Clues?......Page 54
Constructive or DestructiveConflict: Lessons to Be Learned......Page 58
IV-VALUES AND PERCEPTIONS......Page 60
Gaining a DifferentPerspective......Page 62
Assumptions: Who Needs ‘Em?......Page 64
The Big Bad Wolf. Or Is It?......Page 66
Portrait of a Peacemaker......Page 70
V-RESOLVING CONFLICT SITUATIONS......Page 74
What Kind ofQuestion Is That?......Page 76
Brainstorming:The Case of the Stolen Account......Page 78
Resistance. . . Options to the Rescue!......Page 82
Listening for the Other Person’sPoint of View: Paraphrasing......Page 86
Third-Party Mediation......Page 88
Formulating Clear Agreements......Page 94
Curbside Conflict Resolution......Page 96
Table of Contents—Part 2......Page 100
Introduction to:The Back of the Book . . .Self-Development......Page 102
THE BACK OF THE BOOK: SELF-DEVELOPMENT I-EXPLORING CONFLICT......Page 104
Early Takes on Conflict......Page 106
Exploring Sources of Conflict......Page 108
Self-Assessment inDealing With Differences......Page 112
Analyzing a Conflict:Is It Worth Getting Into?......Page 114
II -KNOW YOURSELF......Page 116
The Role of Valuesin Conflict Resolution......Page 118
In the Heat of the Moment......Page 120
Which Conflict-ResolutionStyle Is Yours?......Page 122
How to Deal with Hot Buttons......Page 126
III - UNDERSTANDING CONFLICT......Page 128
Resolving a Conflictthrough Planning......Page 130
Why People Avoid Dealing withConflict Resolution......Page 132
Four Conflict Resolution Styles:When to Use Each......Page 134
Mediation:Test Your Knowledge......Page 140
IV-VALUES AND PERCEPTIONS......Page 144
Evaluating YourConflict-Resolution Skills......Page 146
First Thoughts about Others:“Perception IQ” Quiz......Page 150
The Ideal Peacemaker:Can You Imagine That?......Page 154
V - RESOLVING CONFLICT SITUATIONS......Page 156
Uncovering theHidden Agenda......Page 158
Your Turn:A Nonjudgmental Exercise......Page 160
A Questionable Exercise......Page 164
Direct Communication:Its Use in Conflict Resolution......Page 170
Supportive Listening:What’s Your Score?......Page 172
Skills that Make a Difference......Page 176
Fact vs. Opinion......Page 178
Escalate vs. Acknowledge:The Choice Is Yours......Page 180
Turning Negativesinto Positives......Page 182
Eight Different Points of View......Page 184
Eight Different Points of View......Page 0