Windows 10 IT Pro Essentials Support Secrets

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This ebook is for anyone whose responsibilities include training people to use Windows 10. That group includes full-time professional trainers, of course, but it also includes IT pros and those brave souls who staff the help desk in corporations. Most of all, it includes the incredibly large population of people who have earned a reputation for being “the person who knows Windows.” With that knowledge comes a seemingly endless stream of questions from friends, family, and coworkers. As Windows 10 moves into its second full year and begins to take over an increasing share of the installed base of PCs, many of those questions are going to begin “How do I…” That’s where this ebook comes in. My goal here is to introduce the building blocks of Windows 10 to you in a way that can help you answer those questions quickly. It also offers the kind of information you need to go one step further, offering the kind of extended details about how Windows 10 works that might, just might, answer that next question before it’s even asked. I’m grateful to the developers and designers at Microsoft who are building Windows 10, for giving me an operating system that’s fun to write about. I’d also like to thank Microsoft Press, which gave me complete editorial independence for this project. Every word in this book comes from my personal experience. I hope you find it useful.

Author(s): Ed Bott
Publisher: Microsoft
Year: 2016

Language: English
Pages: 125

Cover
Copyright
Microsoft Press Store
Contents
Introduction
Acknowledgments
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Errata, updates, & book support
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Chapter 1: Getting started with Windows 10
Your options for signing in
Take charge of Start
Discover what’s new on the Windows 10 desktop
New apps and the Windows Store
Microsoft Edge
Say hello to Cortana
Settings
Windows Update
Recovery
Embrace the cloud
Learn to love change
Chapter 2: Personalizing the Windows 10 experience
Start
Cortana and the search box
Customizing the background and lock screen
Taskbar and notification area
Action Center
Optimizing for touch
Arranging apps
Task View and other window-switching tricks
Virtual desktops
Snap it
Shake it
Microsoft Press Newsletters
Chapter 3: Staying secure
Securing your user account
Securing your data
Keeping Windows up to date
Windows Defender
Windows SmartScreen
Privacy settings
Chapter 4: Having fun
Setting default digital media apps
Groove Music
Photos
Movies, TV, and Videos
Survey
Chapter 5: Connecting to the Internet and cloud services
Networking basics
Working with Wi-Fi
OneDrive
Chapter 6: Taking charge of hardware
Adjusting your display
Volume control and other audio settings
Managing storage
Setting up printers
Updating device drivers
Chapter 7: Staying productive on mobile devices
Managing power options
Pen support
Using tablet mode
Windows 10 Mobile
Chapter 8: Troubleshooting and recovery
Troubleshooting 101
Other troubleshooting tools
Getting help from an expert
When all else fails, reset!
About the Author
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