The Usage and Impact of ICTs during the Covid-19 Pandemic

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This book takes a holistic view of the roles of ICTs during the pandemic through the lens of social informatics, as it is critical to our understanding of the relations between society and technology. Specific attention is given to various stakeholders and social contexts, with analysis at the individual, group, community, and society levels.

Pushing the boundaries of information science research with timely and critical research questions, this edited volume showcases information science research in the context of COVID-19, by specifically accentuating sociotechnical practices, activities, and ICT interventions during the pandemic. Its social informatics focus appeals to a broad audience, and its global and international orientation provides a timely, innovative, and much-needed perspective to information science. This book is unique in its interdisciplinary nature as it consists of research studies on the intersections between ICTs and health, culture, social interaction, civic engagement, information dissemination, work, and education. Chapters apply a range of research methods, including questionnaire surveys, content analyses, and case studies from countries in Asia, Europe, and America, as well as global and international comparisons.

The book’s primary target audience includes scholars and students in information and library science, particularly those interested in the social aspect of the information society. It may be of interest to information professionals, library practitioners, educators, and information policymakers, as well as scholars and students in science and technology studies, cultural studies, political science, public administration, sociology, and communication studies.

Author(s): Shengnan Yang, Xiaohua Zhu, Pnina Fichman
Series: Routledge Studies in Library and Information Science
Publisher: Routledge
Year: 2023

Language: English
Pages: 294
City: London

Cover
Half Title
Series Page
Title Page
Copyright Page
Contents
Figures
Tables
Contributors
Acknowledgments
Introduction: Social Informatics in the Context of the COVID-19 Pandemic
The Pandemic and ICTs
Social Informatics
Organization of the Book
The Pandemic, and ICTs' Role, Goes on
References
Part I: Governance
1. Toward a Sociotechnical Framework for Misinformation Policy Analysis
Introduction
Definitions of key terms
Case selection and background
General background of misinformation regulation in the United States
General background of misinformation regulation in China
Literature Review
Methodology
Data collection
Content analysis method
Developing the analytical framework
Data analysis
Findings
Contexts
Issues
Channels
Agents
Targets
Government actions
Discussion and Conclusion: A Framework for the Future
Notes
References
2. Governing Privacy as Contexts Overlap during Crisis
Introduction
Background
Cases
Healthcare
Education
Labor
Implications
Notes
References
Part II: Community
3. A Social Informatics Approach to Online Communities of Practice of the Art Recreation Challenge on Instagram during COVID-19
Introduction
Background
Art recreation
Between art and quarantine as a CoP
Methodology
Data collection
Data analysis
Findings
Discussion and Conclusions
Note
References
4. Treating a Viral Culture: Using Cultural Competency and Social Informatics to Design Contextualized Information Literacy Efforts for Specific Social Information Cultures
Introduction
Social Information Cultural Competency: A Sociotechnical Approach to Understanding Information Behaviors in Context
Contextualizing information behavior within social information cultures
Social information cultural competency
Social informatics and SICC
SICC-informed information literacy interventions
Case Study: Information Literacy Campaigns Addressing COVID-19 Misinformation on Social Media
Background
Understanding COVID-19 misinformation networks as social information cultures
Relevant technical features and understanding the role of platforms
COVID-19 misinformation IL interventions
Inoculation or prebunking
Accuracy prompts
Conversation groups
Discussion: Suggestions for Treating a Viral Misinformation SIC
Conclusion
Note
References
Part III: Information Behavior
5. Information Behavior and Emotion Change during a Public Health Emergency of International Concern: A Case Study of Middle-Aged People
Introduction
Related work
Information behavior in PHEIC
Studies of associated sentiments in the PHEIC
Factors influencing health information behavior in various populations
Research questions
Research methods
Research design
Data collection
Data analysis
Open coding
Axial coding
Selective coding
Findings
Interactive influence model of health information behavior and emotions
Emotions
Emotion types
The change of anxiety
Health information behavior
Health information behavior characteristics
Changes in health information behavior
Association between emotions and health information behavior
Discussion and implications
Discussion
Theoretical implications
Practical implications
Limitations
Conclusion
References
Appendix 1 Research interview outline
Appendix 2 Results of open coding
6. Evolution of Discussion Topics in Online Depression Self-Help Groups Before, During, and After COVID-19 Lockdown in China
Introduction
Background
Language use on social media among people with depression
The COVID-19 pandemic
Social media use during the COVID-19 pandemic
Psychological impact of the COVID-19 pandemic
The COVID-19 pandemic in China
Method
Data collection
Data analysis
LDA topic modeling
Analysis of language features
Findings
Discussion topics in the entire dataset
Thematic analysis
Topic similarity among stages
Discussion topics in different stages
Language features of each group in each stage
Discussion and conclusion
Note
References
7. Public Engagement with Science During and about COVID-19 via Twitter: Who, When, What, and How
Introduction
Related work
Health communication on social media
Public engagement with science via social media
The level of engagement on social media
Methodology
Data collection
Data analysis
Findings
RQ1: What and how are tweets posted during and about COVID-19 by scientists, pseudo-experts, and public health organizations?
RQ2: What and how are tweets posted about COVID-19 in three different periods during COVID-19?
RQ3: What and how do tweets about COVID-19 get different levels of engagement from the public?
Discussion
Conclusion
Acknowledgment
References
Part IV: Everyday Life
8. From Paperless Offices to Peopleless Offices: The Effects of Enforced ICT Usage During Covid-19 Lockdowns on Workplace Information Practices
Introduction
Previous empirical research
Method
Results—changes in information flows in everyday work
ICT and individual preferences
ICT and altering meeting practices
ICT and altering written communication practices
ICT and information transparency
ICT and time management
ICT and relational information flows
Results summary—changes in ICT usage and attitudes and the development of information practices
Discussion
References
9. Algorithmic Assemblages, the Natural Attitude, and the Social Informatics of the Pandemic Lifeworld
Introduction
Algorithms and Algorithmic Assemblages
The lifeworld and the natural attitude
Algorithmic assemblages, the lifeworld, and the natural attitude
The social informatics of the pandemic lifeworld
Conclusion
References
Index