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The Problem Solving Memory Jogger

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Use a seven step problem solving process to solve organizational problems. This second edition contains NEW examples in health care and information technology. Includes new material on Failure Mode and Effects Analysis. Additional materials on Scatter Diagram as well as a tool for verifying root causes. Also includes an A3 chart example.

Author(s): Michael Brassard
Series: 2
Edition: Spiral-bound
Publisher: Goal/QPC
Year: 2011

Language: English
Pages: 184