Empower and Inspire Human Potential
In the decade before the Covid-19 pandemic, change was coming so quickly and across so many vectors that most business leaders - so busy tackling one new challenge after another - missed the trendlines that would collide in the early months of 2020 and forever change their workforce and how they lead it for generations to come.
In The Empathy Advantage: Leading the Empowered Workforce, Heather E. McGowan and Chris Shipley team up again to deliver a guidebook for leaders navigating the uncertainty of a post pandemic world in a sequel to their successful book The Adaptation Advantage. Leaders today must acknowledge and respond to the fundamental shifts that lay the foundation for effective leadership: From managing people to enabling success, from viewing peers as competitors to seeing them as collaborators, from applying extrinsic pressure on workers to unlocking intrinsic motivation, and from driving productivity with unquestioned authority to inspiring value creation by leading with empathy.
In this book, you will learn about the five interlocking trends that brought us the empowered workforce: The Great Resignation, the Great Refusal, the Great Reshuffle, the Great Retirement, and the Great Relocation collectively delivered the Great Reset. These trends, building for a decade prior to the pandemic, saw employees leading jobs; restructuring where and how they work, accelerating retirement, and reordering the role of work in their lives.
The Empathy Advantage offers advice on how to lead a complex, diverse, and multi-generational workforce to out-perform your competition. This book will inspire you to:
Rethink Your Workforce You'll gain new insights into today's empowered workforce and how best to tap their intrinsic motivations.
Rethink Your Organization You'll learn how to reorganize work to become resilient in continuous change.
Rethink Your Leadership You'll discover superpowers and unleash your Empath Advantage. Whether you are a seasoned executive or an emerging leader, The Empathy Advantage: Leading the Empowered Workforce speaks to those who are ready to embrace a more influential and engaging form of leadership, and will earn a place in the libraries of anyone with responsibility for recruiting, engaging, leading and retaining the next generation of workers.
Author(s): Heather E McGowan; Chris Shipley
Publisher: Wiley
Year: 2023
Language: English
Pages: 238
City: Hoboken
Cover
Title Page
Copyright Page
Contents
Foreword: Embrace the Forever-Changed Workforce
Acknowledgments
Introduction: Discover the New Normal of Work
Everything Is Different Now
Covid as Change Agent
A New Bargain
Sidebar: The Great Resignation: A Long Time Coming
Not Your Grandparents’ Workforce
What’s a Leader to Do?
Notes
Part One Rethink Your Workforce
Chapter 1 Meet Your New Workforce
A Workforce Without a Majority
Meet the Pan-Generational Workforce
Sidebar: Managing the Multigenerational Workforce
Women Hold Up Half the Workforce
The LGBTQ+ Workforce
Sidebar: Navigating Gender: From Fixed to Fluid
The Case for a Multidimensional and Diverse Workforce
Generational Empathy
Sidebar: Meet Generation Z
Notes
Chapter 2 Understand Your Workers’ New Habits
We Are No Longer Who We Were
Sidebar: The Pandemic Compressed Time
The Empowered Worker: Your Most Valuable New Asset
Sidebar: Where Work Takes Place Today
Sidebar: The Center Shifts
Sidebar: The Great Relocation
The Through Line: Creating Life/Work Integration
Sidebar: The Rise of Bleisure
Notes
Chapter 3 Grok theEmpowered Mindset
Rebalancing Work and Life
A New Approach to Work
Sidebar: The Hierarchy of Work Engagement
Work That Is Worth It
Sidebar: Origins of the Great Resentment
Healing Our Whole Selves: Mental Health and Burnout Are Real
Sidebar: How to Spot Burnout
Relationships Matter
Humans Are Your Greatest Source of Value
Sidebar: History Rhymes: Our Opportunity Is Now
Changing the Goal
The Empathy Advantage
Profile: Aqueduct Technologies: Really Great Ideas, Really Happy Employees
Notes
Part Two Rethink Your Organization
Chapter 4 Upgrade Your Operating Models
What Are We Leaving Behind?
Sidebar: The Rise of the Human Value Era
What Are We Moving Toward?
Sidebar: Lead Differently in Complexity
More Frequent Disruptions
Listen Carefully: Change Is the Norm
Forging a New Path to the Future of Work
Understand the Relationship Between the Individual and Organization
Rethink Work and Learning
Sidebar: The Skills Gap May Never Close
Recalibrate Your Metrics: Be Like Bhutan
It’s Time to Finally Address Burnout
Benefits for Whose Benefit?
Flexibility Is Key to Empathetic Leadership
How We Lead Without Maps: Focus on Your People
Profile: Mercy: Leadership Through Community
Notes
Chapter 5 Create the Conditions to Thrive
Rethinking Jobs
Hire for Culture, Train for Specific Skills
Sidebar: Rethinking Work and Jobs
Reporting for (Tour of) Duty
Where Work Gets Done
Curating the Return to Office
Creating the Conditions to Thrive
Sidebar: Understanding DEI . . . and B
Unleash the Power of Belonging
Sidebar: The Importance of Belonging
Knitting a Psychological Safety Net
Creating the Conditions to Learn at Scale
Social Capital Creates Collective Intelligence
Organizing to Collaborate
Sidebar: Peers as Collaborators
Finding Joy in Work
Notes
Chapter 6 Enable Your Empowered Workforce
Culture: The Operating Instructions for Your Organization
Recognizing Toxic Culture
Building Mindful Culture
Sidebar: Nurturing Culture Through Dialogue
Living Your Values
Sidebar: Beliefs + Behaviors + Benefits = Culture
Trust: The Cornerstone of Healthy Culture
Finding Purpose at Work
Sidebar: The Three Faces of Purpose
Purpose: Your Most Enduring Competitive Advantage
Sidebar: The Great Reset Opportunity: Why We Work
The Trouble with Purpose
Profile: The Canteen: Becoming a Place of Purpose and Belonging
Notes
Part Three Rethinking Your Leadership
Chapter 7 Pilot Your Expedition Team
What Is an Expedition?
What to Leave at Base Camp
Sidebar: Understand Your Expedition Team
Continued Uncertainty Means Continual Expeditions
Sidebar: Navigating Rising Global Uncertainty
Prepare to Cut a Different Path
Care for Your Expedition Team
Sidebar: Focus on the Fundamentals
Create Enthusiasm Around the Expedition
Yes, You Are a Career Coach Now
Take That First Step
Notes
Chapter 8 Embrace Your Superpowers
The Power of Vulnerability and Not Knowing
The Power of Awareness
The Power of Candor
Sidebar: The Four Leadership Shifts
The Power of Listening
Sidebar: Mindset Shift: You Work for Talent
The Power of Being Human
Sidebar: Behavioral Shift: Change in Leadership Profile
Become the Resilient Leader
Profile: sparks & honey: Building a Practice of Gratitude
Notes
Chapter 9 Emerge the Empathic Leader
The Pandemic Was a Quiet Teacher
Sidebar: The Cumulative Shifts Between Individuals and Organizations
Understanding Empathy
Empathy Is Good Business
Empathy, Trust, and Compassion: The Trifecta of Superior Leadership
The Power of Listening
Welcome to Tomorrow: Leading in Uncertainty
Notes
About the Authors
Praise for The Adaptation Advantage: Let Go, Learn Fast, and Thrive in The Future of Work
Index
EULA
