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The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration

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Make workplace conflict resolution a game that EVERYBODY wins!

Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities).

Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas— before they affect your organization's bottom line.

Let The Big Book of Conflict-Resolution Games help you to:

  • Build trust
  • Foster morale
  • Improve processes
  • Overcome diversity issues
  • And more

Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

Author(s): Mary Scannell
Series: Big Book Series
Edition: 1
Publisher: McGraw-Hill
Year: 2010

Language: English
Pages: 240

Contents......Page 4
Acknowledgments......Page 8
Introduction......Page 10
Your Keys to Success......Page 20
How to Use This Book......Page 26
1 Understanding Conflict......Page 32
How Do You See It?......Page 34
Positive Spin......Page 38
Step by Step......Page 42
Conflict Close-Up......Page 44
Bull’s-Eye......Page 46
Note to Self......Page 48
Anything Goes......Page 52
Beach Ball Pass......Page 54
Helium Hoop......Page 56
Check It Out......Page 58
Pins and Needles......Page 62
2 Communication......Page 64
You Don’t Say......Page 66
The Way We See It......Page 70
I’m Listening......Page 72
Mimes......Page 76
One Question......Page 78
Re-Creation......Page 80
Pass the Chips......Page 82
Keys to Communication......Page 86
On the Run......Page 88
Supply Closet......Page 94
The Butler Did It......Page 102
3 Diversity......Page 110
Another Name Game......Page 112
Common Uncommon......Page 114
Diversity Pays......Page 116
It’s Classified......Page 120
In or Out?......Page 122
Take a Walk......Page 126
What a Bunch of Characters......Page 128
4 Trust......Page 132
Two Truths and a Lie—with a Twist!......Page 134
Five and Five......Page 138
Single File......Page 140
Words of Wisdom......Page 144
Word Search......Page 150
Rock and Roll......Page 158
Consensus Thumbs......Page 166
5 Perspective......Page 168
In Character......Page 170
The Usual Suspects......Page 172
Resolutions......Page 174
Building Blocks......Page 180
Cross Over......Page 182
Hoop-La......Page 184
Speed Pass......Page 186
6 EQ (Emotional Intelligence)......Page 188
Behind the Mask......Page 190
Shoes......Page 194
Let’s Face It......Page 198
Knot It......Page 200
Hot Buttons......Page 204
Get the Memo......Page 206
The Shoe’s on the Other Foot......Page 208
Tied Up in Knots......Page 212
7 Collaboration......Page 214
Personality Plus......Page 216
It’s a What?......Page 220
Creative Collaboration......Page 222
Stump the Facilitator......Page 224
Build a Word......Page 226
Super Stars......Page 228
Quotable Quotes......Page 236
Monumental......Page 238