Benchmarking is considered a must for modern management. This book presents an approach to benchmarking that has a solid mathematical basis and is easy to understand and apply. The book focuses on three main topics. It shows how to formalize the representation of benchmarking objects. Furthermore, it presents different methods from decision making and voting and their application to benchmarking. Finally, it discusses suitable features for different benchmarking objects. The objects considered are taken from IT management, but can be easily transferred to other business areas, which makes the book interesting for all practitioners in the management field.
Author(s): Martin Kütz
Series: Contributions to Management Science
Publisher: Springer
Year: 2021
Language: English
Pages: 178
City: Cham
Preface
Introduction
Contents
List of Tables
1 Terms and Definitions
1.1 Benchmarking
1.2 Ordered Sets
1.3 Object Spaces
1.4 Norms and Metrics
1.5 Measurement and Value Functionals
1.6 Added Value and Efficiency
1.7 Conclusion
References
2 Mathematical Foundations
2.1 Measuring Size and Value
2.1.1 Measurement with Yardstick
2.1.2 Pairwise Comparison
2.1.3 Analytic Hierarchy Process
2.1.4 Rembrandt Method
2.1.5 SWARA
2.1.6 Best Worst Method
2.1.7 CRITIC
2.2 Measuring Similarity
2.2.1 Inner Products
2.2.2 Upper and Lower Vectors
2.2.3 Correlation Coefficients
2.3 Scaling and Shifting
2.4 Preparing the Data
2.5 Non-linear Resource Consumption
2.6 Conclusion
References
3 Benchmarking Methods
3.1 Properties of Benchmarking Objects
3.2 Data Envelopment Analysis
3.3 Benchmarking Philosophies
3.4 MADM Methods
3.4.1 VIKOR
Appropriateness of VIKOR for Benchmarking
3.4.2 TOPSIS
Appropriateness of TOPSIS for Benchmarking
3.4.3 ARAS
Appropriateness of ARAS for Benchmarking
3.4.4 EDAS
Appropriateness of EDAS for Benchmarking
3.4.5 Taxonomy Method
Appropriateness of Taxonomy Method for Benchmarking
3.4.6 MOORA
Appropriateness MOORA for Benchmarking
3.4.7 Qualiflex
Appropriateness of Qualiflex for Benchmarking
3.5 Voting Approaches
3.5.1 The Winner Takes It All
Appropriateness of The Winner Takes It All for Benchmarking
3.5.2 Borda Count
Appropriateness of Borda count for Benchmarking
3.5.3 Approval Voting
Appropriateness of Approval Voting for Benchmarking
3.5.4 Majority Judgment
Appropriateness of Majority Judgment for Benchmarking
3.6 Parameter-Free Approaches
3.6.1 Lower and Upper Vectors
Appropriateness of Upper and Lower Vectors for Benchmarking
3.6.2 Cost-Based Comparison
Cross-Estimation of Costs
Cost Comparison with Upper and Lower Vectors
3.7 Incomplete Ranking
3.7.1 Topological Sorting
3.7.2 REGIME
Appropriateness of REGIME for Benchmarking
3.7.3 Interval Arithmetics
3.8 Conclusion
References
4 Objects of Benchmarking
4.1 Projects
4.2 Processes
4.3 Systems
4.3.1 OEE
4.3.2 Application Systems
4.4 Services
4.5 IT Organizations
4.6 Business Contribution of IT
4.7 The Peer Problem
4.8 Conclusion
References
5 Established Benchmarking Approaches
5.1 DIN 66273
5.2 VDMA 66420
5.3 SPEC
5.4 TPC
5.5 EFQM
5.6 CHEITA
5.7 Conclusion
References
6 The Benchmarking Process
Abbreviations
Index
