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Technology and the Future of Dispute Systems Design

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Contents.
Introduction.
The Origin and Evolution of Dispute Systems Design (DSD).
Online Dispute Resolution (ODR) and Dispute Systems Design.
The First Decade of Online Dispute Resolution: Some Illustrative Examples.
eBay.
Cybersettle and SmartSettle.
The Mediation Room.
The Second Decade: Re-envisioning ODR.
The Benoam System.
The U.S. Office of Government Information Services.
An Alternative Understanding of DSD. .
Conclusion.

Author(s): Rabinovich-Einy О., Katsh Е.

Language: English
Commentary: 1019671
Tags: Деловое общение;Переговоры