Principles of Supply Chain Management: A Balanced Approach

Cover
Brief Contents
Contents
Preface
About the Authors
Part 1: Supply Chain Management: An Overview
Chapter 1: Introduction to Supply Chain Management
Introduction
Supply Chain Management Defined
The Importance of Supply Chain Management
The Origins of Supply Chain Management in the United States
The Foundations of Supply Chain Management
Current Trends in Supply Chain Management
Summary
Key Terms
Discussion Questions
Essay/Project Questions
Cases
Appendix 1.1: The Beer Game
Part 2: Supply Issues in Supply Chain Management
Chapter 2: Purchasing Management
Introduction
A Brief History of Purchasing Terms
The Role of Supply Management in an Organization
The Purchasing Process
Sourcing Decisions: The Make-or-Buy Decision
Roles of the Supply Base
Supplier Selection
How Many Suppliers to Use
Purchasing Organization
Global Sourcing
Procurement in Government and Nonprofit Agencies
Summary
Key Terms
Discussion Questions
Essay/Project Questions
Spreadsheet Problems
Cases
Additional Resources
Endnotes
Chapter 3: Creating and Managing Supplier Relationships
Introduction
Developing Supplier Relationships
Managing Supplier Relationships during the COVID-19 Pandemic
Supplier Evaluation and Certification
Supplier Development
Supplier Recognition Programs
Supplier Relationship Management
Summary
Key Terms
Discussion Questions
Problems
Essay/Project Questions
Cases
Endnotes
Chapter 4: Ethical and Sustainable Sourcing
Introduction
Ethical and Sustainable Sourcing Defined
Developing Ethical and Sustainable Sourcing Strategies
Ethical and Sustainable Sourcing Initiatives
Early Supplier Involvement
Strategic Alliance Development
Rewarding Supplier Performance
Benchmarking Successful Sourcing Practices
Assessing and Improving the Firm's Sourcing Function
Summary
Key Terms
Discussion Questions
Essay/Project Questions
Cases
Additional Resources
Endnotes
Part 3: Operations Issues in Supply Chain Management
Chapter 5: Demand Forecasting
Introduction
The Importance of Demand Forecasting
Demand Forecasting Techniques
Forecast Performance
Demand Sensing
Demand Planning during the COVID-19 Pandemic and Beyond
Useful Forecasting Websites
Forecasting Software
Artificial Intelligence and Machine Learning in Demand Forecasting
Cloud-Based Forecasting
Summary
Key Terms
Discussion Questions
Problems
Essay/Project Questions
Cases
Endnotes
Chapter 6: Resource Planning Systems
Introduction
Operations Planning
The Aggregate Production Plan
The Master Production Schedule
The Bill of Materials
The Material Requirements Plan
Capacity Planning
The Distribution Requirements Plan
The Legacy Material Requirements Planning Systems
The Development of Enterprise Resource Planning Systems
Advantages and Disadvantages of Enterprise Resource Planning Systems
Enterprise Resource Planning Software Applications
Summary
Key Terms
Discussion Questions
Essay/Project Questions
Spreadsheet Problems
Cases
Additional Resources
Endnotes
Chapter 7: Inventory Management
Introduction
Dependent Demand and Independent Demand
Concepts and Tools of Inventory Management
Inventory Models
Summary
Key Terms
Discussion Questions
Essay/Project Questions
Computation/Spreadsheet Problems
Cases
Endnotes
Chapter 8: Process Management - Lean and Six Sigma in the Supply Chain
Introduction
Lean Production and the Toyota Production System
Lean Thinking and Supply Chain Management
The Elements of Lean
Lean Systems and the Environment
The Origins of Six Sigma Quality
Comparing Six Sigma and Lean
Six Sigma and Supply Chain Management
The Elements of Six Sigma
The Statistical Tools of Six Sigma
Summary
Key Terms
Discussion Questions
Essay/Project Questions
Problems
Cases
Additional Resources
Endnotes
Part 4: Distribution Issues in Supply Chain Management
Chapter 9: Domestic U.S. and Global Logistics
Introduction
Transportation Fundamentals
Warehousing and Distribution
The Impacts of Logistics on Supply Chain Management
Environmental Sustainability in Logistics
Logistics Management Software Applications
Global Logistics
Reverse Logistics
Summary
Key Terms
Discussion Questions and Exercises
Essay/Project Questions
Problems
Cases
Additional Resources
Endnotes
Chapter 10: Customer Relationship Management
Introduction
Customer Relationship Management Defined
Key Tools and Components of CRM
Designing and Implementing a Successful CRM Program
Trends in CRM
Summary
Key Terms
Discussion Questions and Exercises
Essay and Project Questions
Problems
Cases
Additional Resources
Endnotes
Chapter 11: Global Location Decisions
Introduction
Global Location Strategies
Critical Location Factors
Facility Location Techniques
Business Clusters
Sustainable Development and Facility Location
Additive Manufacturing and Its Impact on Facility Location
COVID-19 and Its Impact on Global Location Strategies
Summary
Key Terms
Discussion Questions
Essay/Project Questions
Problems
Cases
Endnotes
Chapter 12: Service Response Logistics
Introduction
An Overview of Service Operations
Supply Chain Management in Services
The Primary Concerns of Service Response Logistics
Summary
Key Terms
Discussion Questions
Essay/Project Questions
Problems
Cases
Additional Resources
Endnotes
Part 5: Integration Issues in Supply Chain Management
Chapter 13: Supply Chain Process Integration
Introduction
The Supply Chain Management Integration Model
Obstacles to Process Integration Along the Supply Chain
Managing Supply Chain Risk and Security
Summary
Key Terms
Discussion Questions
Essay/Project Questions
Cases
Endnotes
Chapter 14: Performance Measurement Along Supply Chains
Introduction
Viewing Supply Chains as a Competitive Force
Traditional Performance Measures
World-Class Performance Measurement Systems
Supply Chain Performance Measurement Systems
The Balanced Scorecard
The SCOR Model
Summary
Key Terms
Discussion Questions
Problems
Essay/Project Questions
Cases
Additional Resources
Endnotes
Appendix 1: Areas under the Normal Curve
Appendix 2: Answers to Selected End-of-Chapter Problems
Glossary
Author Index
Subject Index