How the Best Companies are Skipping HR and Winning the Future of Work with People Ops
People Operations: Automate HR, Design a Great Employee Experience, and Unleash Your Workforce explains how leaders at small- and medium-sized businesses can stop spending time on HR administration—"paperwork"—and start focusing on the "peoplework" that truly fuels employee growth and productivity. Authors Jay Fulcher, Kevin Marasco, Tracy Cote of Zenefits, the leading people operations platform, provide readers with a playbook for creating a massive competitive advantage by eliminating antiquated approaches to HR. The book takes a look at how work has changed and what companies need to do about it, and the new approach they must take to processes, systems, and best practices. You'll learn how to eliminate busywork and hassle, and how to use that newfound time and capital to empower your biggest asset: your people.
You'll receive the end-to-end guide to:
- Digitizing legacy HR functions
- Using robots for the busywork you hate
- Employing software to design and improve your employee experience
- Assembling and empowering your "people team"
- Utilizing the included plans and templates to guide each stage of your business transformation
Perfect for managers, leaders, small business owners, and executives, People Operations is perfect for anyone who wants to optimize HR, maximize their workforce investment, support their employees, and modernize their business.
Author(s): Jay Fulcher, Kevin Marasco, Tracy Cote
Publisher: Wiley
Year: 2021
Language: English
Pages: 272
City: Hoboken
Cover
Title Page
Copyright
Contents
Preface: Leveling the Playing Field for the “Other 99 Percent”
Part I The Rise of People Operations
Chapter 1 The Great Pivot: The New Work Order!
Here Come the Robots
The Rise of the Fluid Workforce
The Office is Dying . . . Kind Of
Your Employees Don’t Work for You
Chapter 2 So Long, HR
Quick History of a Controversial Topic
Why Everyone Loves to Hate HR
But, HR Matters . . . a Lot
An Identity Crisis
Chapter 3 The Rise of People Ops
People Ops Defined
Work That Really Matters
What People Ops is Not
The Shift to People Ops
The People Ops Methodology
The Benefits of People Ops
Why Is People Operations Such a Hot Topic Now?
Chapter 4 People Ops in Action
Introducing the People Ops Maturity Model
What Does People Ops Maturity Mean and How Does It Work?
The People Ops Roadmap
Part II Automate HR: Kill Paperwork
Chapter 5 Make the Stuff You Have to Do Easy (Go Digital)
Automation: The Power Behind the People Team
Keys and Benefits to Automating HR
Where to Begin
Chapter 6 Step 1: Create Digital Employee Records
Create an HR System of Record
Digitize Your Org Chart
Keep All Employee Documents in the Cloud with E-Signatures
Define User Permissions for Your HR and Employee Data
Important Tips When Building Out Your HR System of Record
Hey, Congrats . . . Step 1 Is Now Complete!
Chapter 7 Step 2: Automate Hiring and Onboarding
How to Automate Hiring
How to Automate Onboarding
What to Look for in Hiring and Onboarding Technology
And Just Like That, Step 2 is Complete!
Chapter 8 Step 3: Automate Time and Pay
How to Automate Time and Attendance and Pay
What to Look for in Time and Pay Technology
Boom! You Just Finished Step 3!
Chapter 9 Step 4: Automate Health Insurance Benefits
How to Automate Your Health Benefits Administration
What to Look for in Benefits Administration Technology
Way to Go—You Just Finished Step 4!
Tie It All Together: Create and Upload Your Digital Employee Handbook!
Part III Build an Incredible Employee Experience
Chapter 10 The Bones of a Successful People Operation
Aligning to Business Goals
Focus on Productivity
Chapter 11 Employee Motivation
Breaking Down the Fiscal Impact of Motivation
Employee Motivation Models
Building the Motivation Muscle in Your Company
Chapter 12 Fair Pay
The Three Components of a Strong Compensation Strategy
Taking Compensation to Mastery Level: Using Pay Data to Inform the Business
Chapter 13 Rethink Communication
What Is a Communications Strategy?
Positioning a Communications Plan as a Critical Value-Add to the Business
Attributes of an Effective Communicator
What You Say and How and Where You Say It
Communication Tech Tips
Measuring Success
Part IV Unleash Your Workforce
Chapter 14 Performance Alignment
Pillar 1: Performance Alignment Aligns to the Overarching Business Goals
Pillar 2: Performance Alignment Occurs Frequently and Consistently
Pillar 3: Performance Alignment Is Measurable and Adaptable
Pillar 4: Performance Alignment Drives the Intended Actions
Pillar 5: Performance Alignment Treats Your People as Adults
Putting It All Together, Rolling Out the Plan
Chapter 15 Closing the Engagement Gap
Ask Questions
Assimilate Answers
Develop Employees
Reward Great Work
Measure Engagement
Types of Engagement Surveys
Empirical Measurement of Employee Engagement
A Note on How You Track Employee Engagement Data
Iterate How You Work
Closing the Gap
Chapter 16 Creating a Diverse, Equitable, and Inclusive Workplace
Documenting Your DEI Philosophy and Vision
Creating Subtle Shifts in Culture
Chapter 17 Making Remote Work, Work
Knowing If Remote Work Can Work for You
You’re Going Remote! Now What?
Remote Work Could Change Your Hiring and Onboarding Process
The Future of Remote Work
Part V The Future of People Operations
Chapter 18 The Rise of the CPO: Building a Modern People Ops Team
What a POPS Pro Should Bring to Your Business Plan
The POPS Organization
Tips on Team Building
Chapter 19 Measuring People Ops
From Gut Instinct to Data-Driven Decisions
People Analytics: Metrics That Matter
How to Track Your Progress
Chapter 20 POPS Technology
The Shortcomings of HR Technology
A Better Way
Chapter 21 Turning POPS into a Competitive Advantage
Appendix: Digital Tools and Resources
Glossary
References
Acknowledgments
About the Authors
Index
EULA
