Patient and Staff Voices in Primary Care: Learning from Dr Ockrim and her Glasgow Medical Practice

This document was uploaded by one of our users. The uploader already confirmed that they had the permission to publish it. If you are author/publisher or own the copyright of this documents, please report to us by using this DMCA report form.

Simply click on the Download Book button.

Yes, Book downloads on Ebookily are 100% Free.

Sometimes the book is free on Amazon As well, so go ahead and hit "Search on Amazon"

This unique work represents the recording and analysis of oral history interviews conducted by the pioneering general practitioner Dr Hetty Ockrim with over seventy patients, as well as office staff and members of the nursing team, between 1989 and 1992 in her former practice in the Ibrox/Govan areas of Glasgow, places of significant socio-economic deprivation. Her focus in undertaking this study was on personal and social, rather than just clinical, issues. The interviews are accompanied by background and commentary for the study, reflecting the full breadth of general practice. Many of the interviewees had memories stretching back before the NHS, providing a unique historical perspective of service development, as well as invaluable directions for improving current and future general practice.

Key Features

    • Provides a historical context for the developments in health over several decades prior to the study

    • Shows how oral history methods have increasingly been used in medical history research and explores the benefits of this approach

    • Covers many of the themes of the oral history which enabled and encouraged patients to comment on what was important to them in their encounters with health care

    • Follows the increasing acceptance of women in medicine, demonstrating how women doctors were viewed by patients within the practice compared to changes in wider society

    • Presents a ‘history from below’, using voices that are not normally heard in the medical discourse, illustrating the importance of the doctor–patient interface

    Supporting a wider understanding of what patient narratives can tell us about the delivery of health care from the perspective of the patients, the front-line users of health services, the book showhow oral history can provide an understanding of health care more broadly, key at a time when social inequality is once again widening in many regions.

    Author(s): Kenneth E. Collins
    Publisher: CRC Press
    Year: 2023

    Language: English
    Pages: 198
    City: Boca Raton

    Cover
    Half Title
    Title
    Copyright
    Table of Contents
    Foreword
    Acknowledgements
    Author
    List of Abbreviations
    1 Introduction
    2 The Medical Background
    3 Study Methodology
    4 Practice Organisation
    5 Stigma and Marginalisation
    6 Clinical Topics
    7 Discussion and Conclusion
    Appendices: Dr Ockrim’s Study Notes
    Index