Personal stress has an enormous impact on organizational and employee performance. This book introduces the web-based diagnostic tool IMPRESS, which provides employees, managers and HR professionals with information about potential stress factors. The book describes the underlying methodology for this integrated approach and presents the tools and learning modules to support the methodology. A series of case studies from pilot implementations in companies and universities illustrate the application of the approach in a variety of work environments.
The book is based on an international research project for a holistic approach to stress prevention by combining Human Systems Audit with the European Excellence approach as promoted by the Common Assessment Framework (CAF) and the EFQM Excellence Model. This approach is intended to contribute to organizational development that supports effective employee stress management.
Author(s): Rita Berger, C.-Andreas Dalluege, Hans-Werner Franz
Series: Management for Professionals
Publisher: Springer
Year: 2021
Language: English
Pages: 213
City: Cham
Foreword
Downloads and Links for Tools and Trainings Described in the Book
Contents
Editors and Contributors
Part I: Theoretical Basis
The Concept of a Comprehensive Management Approach
1 The Concept: Excellence as a Management and Leadership Culture
2 A Fundamental Management Decision: Quality Management or Management Quality?
Excursion into a Short History of the Quality Idea
Craft Occupations, Craft and Commercial Guilds
Tested Quality
Produced Quality
Quality of Leadership and Organisation
3 Quality and Excellence
Quality as Such and for Me
Quality of Work
Quality in Services Like Learning and Caring
Stakeholder Orientation
4 The EFQM Excellence Model
The Excellence Model Till 2019
Periodical Self-Assessment as a Learning and Improvement Driver
The EFQM Excellence Model Release 4.0
5 Learning Organisation
Can Organisations Learn?
What Is (Organisational) Learning?
Knowledge or Competence?
From Communities of Practice to Communities of Performance
Learning Organisation and Continuous Improvement Process
Stakeholder Orientation as a Permanent Process
Improvement Process
Learning Process
Participation Process
Decision-Making Process
Appropriation Process
6 The Introductory and Advisory Process
Advice and Advisor
Pitfall Patterns
Learning Time Versus Working Time
Team Work Versus Circle Work
Comprehensive Versus Tailor-Made Participation
Standardisation Versus Adapted Solutions
Process Orientation Versus Result Orientation
Keeping the Minutes
How to Start
7 Stakeholder Analysis
Customer-Supplier Analysis
8 Final Remarks
References
Stress Management and Resilience Building
1 Sustainable Business Development and Decent Work
2 Stressful Working Conditions
3 Resources at Work
4 Resource Development and Resilience Among Employees, Teams and as a Human Resource Management Task
5 Stress Management and Excellence
Purpose, Vision, and Strategy
6 Organisational Culture and Organisational Leadership
7 Involve Stakeholders
Creating Sustainable Benefits
Driving Performance and Transformation
References
Part II: The Software Solution
The Concept of Excellence-Driven Self-Assessment
1 Introduction
2 Using a Web-Based Support Application
THE GOA-Workbench
3 Adaptations to the EFQM 4.0 Modell
Introduction to the Web-Based Self-Assessment Modules
Individual Stress Factor Assessment
Corporate Stress Factor Assessment
Improvement Planning with the CSFA
GOA Easy Assessment-A Web-Based Self-Assessment Approach Based on EFQM
4 Integration of Results and Improvement Ideas from Both Types of Self-Assessment
References
IMPRESS Training Modules
1 Introduction
2 E-Learning Modules
Stress Management Basics
Background Knowledge on Stressors
Background Knowledge on Resources
Introduction to Excellence
3 Facilitated Coaching
Control and Clarity
Leadership and Social Support
Organisational Climate and Communication
Attitudes and Behaviours
Roles and Responsibilities
Team Climate and Cooperation
Working Conditions and Workflow
Task
4 Combining Additional Training Modules to a Customised Follow-up Training
References
Part III: Case Studies on the Introduction of Excellence-Based Stress Management and the Use of the Self-Assessment Software
Pilot Projects Conducted Within IMPRESS
1 Introduction
2 Analysis of Stress Factors in the Participating Regions
Initial IMPRESS Survey in the Participating Regions
IMPRESS Stress Factor Assessment Results Summary
3 Pilots in Various Organisations Across Europe
Deppisch and Tylla Tax and Accounting Consultants Ltd. (Germany)
Introduction
Description of the Company
Motivation for Participation in the Assessment
Requirements for Carrying Out an Assessment
Methodological Structure of the Assessment on the Basis of EFQM
Results and Their Classification
Transparency Through Workshops to Explain and Discuss the Results
The Most Important Suggestions for Improvement of the Employees
Implementation of Activities
The Customer Benefit
Increased Requirements Regarding Stress Management as a Result of the Corona Pandemic
The Impact of the Pandemic on the Service Provider
Phoenix STS Safety Management Systems (Ireland)
Introduction
Description of the Company
Parameters for Carrying Out an Assessment
Methodological Structure of the Assessment on the Basis of EFQM
Results and Their Classification
Transparency Through Workshops to Explain and Discuss the Results
The Most Important Suggestions for Improvement of the Employees
The Customer Benefit
Increased Requirements Regarding Stress Management as a Result of the Corona Pandemic
The Impact of the Pandemic on the Service Provider
Riga East University Hospital Ltd. (Latvia)
Description of the Company
Strategic Objectives
Motivation to Participate in the Assessment
Requirements for Performing the Assessment
Methodological Structure of the Assessment Based on EFQM
Results and Their Classification
Transparency Through Workshops to Explain and Discuss the Results
The Most Important Suggestions for Improvement from the Employees
Implementation of the Measures
The Customer Benefit
Increased Stress Management Requirements as a Result of the Corona Pandemic
The Impact of the Pandemic Situation on the Organisation
PKF Attest (Spain)
The Case Company
Objectives and Implementation
Results
Action Plan
Benefits
House of Culture, Gernika-Lumo (Spain)
The Implementation
Objectives
Results
Benefits
Harmony Academy (Slovakia)
Description of the Company
Motivation to Participate in the Assessment
Requirements for Performing the Assessment
Results and Their Classification
The Results
The Most Important Suggestions for Improvement from the Employees
Implementation of the Measures
The Customer Benefit
Impact of the COVID-19 Pandemic on the Organisation
4 Pilots in Higher Education Institutions (HEI)
Ludwig-Maximilians Universität, Munich (Germany)
Aims
Content of Classes
Teaching Research Project (1 and 2)-Work and Organisational Psychology
Experiences with IMPRESS Tools in Formal Classes
Nuertingen-Geislingen University (HfWU), Faculty of Business and Law (Germany)
Introduction
Description of the Organisation
Motivation for Participation in the Assessment
Requirements for Carrying Out an Assessment
Methodological Structure of the Corporate Stress Factor Assessment
Results and Their Classification
Transparency Through Lectures to Explain and Discuss the Results
The Impact of the Covid-19 Pandemic
Riga Technical University (Latvia)
Description of the Company
Motivation for Participation in the Assessment
Requirements for Carrying Out an Assessment
Results and Their Classification
The Impact of the Covid-19 Pandemic
University of Barcelona (Spain)
Aims
Bachelor of Psychology Course Organisational Psychology
Research Internships
Experiences with IMPRESS Tools and Content in Formal Classes
Reference
