This book describes a conceptual management system derived from the Business and Technology Relationship Model (BTRM). The BTRM describes the relationship between business and technology and provides simple definitions for service quality, alignment, agility, and governance. It explains our problems with traditional methods, democratizes the management and governance of enterprise technologies, and is suitable for introducing process automation. This book describes in detail how the BTRM, combined with a focus on value creation and value delivery, will enable continuous change, in the context of current, emerging and future technologies. It illustrates the potential for real-time insight and control not previously considered and provides a wide range of information to plan an implementation, understand where AI can be applied, and its importance in the world of self-managing systems.
The topic of this book is particularly relevant for business managers, business technology managers and technology service providers.
Author(s): David Miller
Series: Management for Professionals
Publisher: Springer
Year: 2022
Language: English
Pages: 162
City: Cham
Author´s Note
Preface
Introduction
Contents
About the Author
List of Figures
List of Tables
1: The Need to Change the Way We Work
What We Know About Our Success Rate
What We Thought We Knew About Methods and Standards
What We Should Know About the Management of Business Technology
Questioning the Fundamentals
The Unintended Consequences of Past Methods
Looking to the Future
References
2: Breaking Through
An Introduction to the BTRM
Talking About Different Things
Spectrum of Business Requirement
TBE: A Measure of Service and Indicator of Change
Blind Spots Causing Failure
The BTRM as a Governance Framework
Changing the Storyline
References
3: Active Management and Governance
Roles Within a Changing Enterprise
Setting Enterprise Policy
Knowing the Stakeholder
The Active Management and Governance Dashboard
Capturing the `Management Entries´ of Change and New Business Needs
Capturing Assessments of the Total Business Experience
Capturing the Service Requirements
Establishing and Recording Alignment Initiatives
More About Value-in-Use
Reference
4: Analysing the Real-World Landscape
Real-World Problems and Solutions
Defining the Set to Be Analysed
Navigating the Set
Hindsight
Contagion
Creating Value
Active Governance
What Is Missing
References
5: The Automated Future
Future Relevance of the BTRM
Validation of the Technology Supply Chains
Detecting Patterns
More About Language and Interpretation
Ethics, Bias, and the Business
Misunderstandings, Inconsistency, and Misrepresentation
`Very Agile´
Enhancing Automation
Controlling Automation
When the Business Is Technology
Reference
6: The BTRM as a Universal Business Management Framework
The Benefits
The BTRM as an Integral Part of Corporate Governance
Hitting Reset to Change the Way We Work
References
Appendix
Glossary
Index
